6 Customer Reviews
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Review from Debra F
5 stars03/29/2024
Thank you Flat Rate for taking care of my plumbing needs for many years. I have never been disappointed. I always found you professional, honest and friendly. Recently I had to replace the water heater and your were able to do it all in one day. Thank you again for the many years of service.
Flat Rate Plumbing, Inc. Response
04/06/2024
Thank you for consistently choosing us and for taking the time to leave us a 5 star review.Review from Pamela N
5 stars10/30/2023
Excellent service, honest, and extremely reliable. I highly recommend Flat Rate Plumbing. Thank you.Flat Rate Plumbing, Inc. Response
11/02/2023
Thanks so much for taking the time to leave us a 5-star rating its much appreciated!Review from Sharon B
5 stars10/19/2023
I highly recommend Flat Rate Plumbing! I've used them for all my plumbing needs, including a remodel and everyday plumbing issues. They show up when expected and do an excellent job. Super reasonable and competitive rates. I will definitely be using them in the future!Flat Rate Plumbing, Inc. Response
10/26/2023
Thank you, we truly appreciate your continuous support and trust in **.Review from John B
5 stars09/22/2023
I have Flat Rate Plumbing for all my plumbing needs. They have been very timely in fixing my plumbing issues. When I had a leak under my sink they were out the next day to address the issue. Their rates have been very reasonable. I would not use any other plumbing company. What I like best about them is that I know the cost will not go up based on the time they are their. It makes it much easier to budget for the repair. I would highly recommend Flat Rate Plumbing and have referred them to many of my customers.Flat Rate Plumbing, Inc. Response
10/26/2023
Thank you for taking the time to give us a review, it is much appreciated.Review from Jamie G
5 stars08/09/2023
I've used Flat Rate Plumbing for all of my plumbing needs and wouldn't call anyone else. They are professional, timely and reasonable. Most recently my water heater went down, now days this is a catastrophe, no one likes cold showers :). Called Flat Rate Plumbing they were out within a few hours, very knowledgeable and had us up and running with nice HOT water in no time. I would HIGHLY recommend them for any of your plumbing needs!Flat Rate Plumbing, Inc. Response
09/13/2023
Thank you, It was our pleasure to help.Review from L. S.
1 star07/14/2023
Buyers remorse. I have trusted and been using this company since 2017. He also has an A+ score with the BBB? I had a toilet leak and needed a new wax ring (bolts and water supply) as well as a new flapper in another bathroom. I had company in town and he was on vacation but since I trusted this person I decided to wait. He was here for just under an hour. I expected to pay a couple hundred dollars and did not call around for quotes as I trusted this person. I was shocked to have been given an invoice for $510.00 Afterwards, I researched prices on the internet and called and spoke to 3 other local companies and was told that it should have cost me around $200.00 or so. I am now looking for a new company in the future. Very disappointed :(Flat Rate Plumbing, Inc. Response
07/18/2023
I am sorry you are not satisfied with our prices. For the mentioned price we reset your toilet with two wax rings and a new water supply, unjammed your garbage disposal, greased your faucet and installed a new flapper in the master toilet. We do not charge by the hour, we have flat rate pricing. My research of competitors pricing for this job found our prices in a comparable range. One competitor gave me the price of $420 just to reset the toilet.Customer Response
07/19/2023
I could have unjammed the garbage disposal and greased the faucet which both took up all but 5 min. total. I just did not think you would add that to your rate since you were here. As for the new flapper in the master toilet, it did not fix the problem as the toilet is still running water intermittently. You were here 50 minutes. I expected to pay a few hundred (as quoted by other companies I called), but not double. I don't know who the competitor is that you called but I called 3 of them and was told it would have only cost $200-$250.00 tops. Was just very shocked at the price. I didn't mention this at the time due to you stating you gave me a "deal" as others would have charged more. I'm sorry, I just can't afford your prices an longer.Customer Response
07/19/2023
I did mention to you that I could have unjammed the garbage disposal and greased the faucet myself which both took up all but 5 min. total. I just did not think you would add that to your rate since you were here anyways. As for the new flapper in the master toilet, it did not fix the problem as the toilet is still running water intermittently. You were here 50 minutes for the work as I timed it. I expected to pay a few hundred (as quoted by other companies I called), but not double. I don't know who the competitor is that you called but I called 3 of them and was told it would have cost $200-$250.00 tops. Was just very shocked at the price. I didn't mention this at the time due to you stating you gave me a "deal" as others would have charged more. I'm sorry, I just can't afford your prices an longer.Flat Rate Plumbing, Inc. Response
08/07/2023
I'm sorry to hear that your flapper is not working. I wish you had called and let us know. We would like to come check the toilet that you mentioned was running intermittently. I will be calling you to set up an appointment. There will be no charge for this service since the problem was not resolved the first time.
Customer Review Rating
4.33/5stars
Average of 6 Customer Reviews
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