Customer ReviewsforPro-Plumbing Works, LLC

I hired Pro-Plumbing for the price. Straightforward remove garbage disposal unit job, period. When the tech came and completed the job in 35 minutes I paid him what I was quoted. I was informed the price I was quoted was not correct and I commented that the price was the reason I hired them. After some discussion by the tech with management, the owner determined that the quoted price would stick. I was appreciative that despite the incorrect quote, they stood by it.There is integrity! Their services are high in my estimation but customer service is everything.That's why I rank them high. I would definitely get a written estimate next time, but I would use them again. Ask for "***" to be your tech when you call for service. Good man.

Let me start by saying that Chuck B. (the owner) is a genuinely nice and easy-going guy who is a true gentleman and a complete professional. For about 3 years now, this company has done several jobs for me, and each one has been 100% satisfactory. However, one job that stands out the most, and truly shows the level of integrity and commitment this company has to its customers, is the installation of a water heater. First, my old and broken-down water heater was in a very tightly enclosed area, which made it very difficult for their tech to work in. However, the tech not only removed the old heater, but replaced it with a new and larger size (50 Gallon) unit. The installation was flawless and done in a reasonable short amount of time. The new heater was working perfectly for a few weeks, but unfortunately, it began to malfunction and not heat up the water. I called the company and Chuck (the owner) answered the phone. I explained the problem to him and the next day, one of his techs came out, ran some tests on the unit and determined that there was nothing wrong with the installation or any of its external parts or connections. The tech determined that it was the unit itself, (although a new unit) was faulty and immediately called his boss Chuck and informed him of his findings. Chuck and I later had a conversation and he apologized for the bad unit, but said that it came faulty from the manufacturer, not anything that they could have foreseen. He said this is very rare, but it does happen from time to time. Within 2 days, Chuck ordered another new unit and upgraded the model at no extra cost to me. Something he obviously didn't have to do. The following day, another tech came out and installed the new upgraded gas unit. Once he was done, Chuck arrived and connected the gas line himself, ran several tests on the unit and made sure it was operating perfectly, and it's been doing so ever since. Whoever is reading this, I apologize for writing such a long review, but with so many crappy companies and shady owners out there, I had to go out of my way to make sure Chuck and his team at Pro Plumbing Works, got their well-deserved recognition. So, do I recommend these guys? I ABSOLUTELY DO 1000%!!! Here's to their excellent work and continued success! Best, -***