74 Customer Reviews
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Review from Sangeeta K
1 star04/19/2024
I hope this message finds you well. I am writing to bring to your attention a distressing experience I recently encountered while booking tickets for a flight from *** to ***** through your website. On 7th Jan 2024, I used the Flyus.com website to book tickets for myself and my husband. Unfortunately, I mistakenly selected the wrong departure date. Realizing my error within five minutes, I promptly contacted the customer service help desk. Despite being within the 24-hour window that typically allows for free changes, I was informed that a $500 USD charge would apply for the re-issuance. (Re-issuance from 31st Jan 2024 to the 31st March 2024)Feeling compelled to proceed, I made the payment, trusting the legitimacy of the website. However, upon checking my ticket number on the official airline's website later ( Earlier Ticket Reference number was 6LT779 and later after the changes it was 3HWDL3 ), I discovered that no such changes had been made. This revelation left me deeply concerned about potential fraudulent practices. I have since contacted with Flyus , American Express and the airline to report the situation. Initially, American Express assured me that they would handle the matter. Unfortunately, a recent follow-up indicates a concerning shift , this ordeal has not only caused financial strain but has also led to significant emotional distress and inconvenience over the past month. I am seeking your assistance in rectifying this situation and recovering the $ ******* for the original ticket issued (which I never used ) . I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.
Flyus Marketing, LLC Response
04/23/2024
Dear Customer,
Thank you for your business and feedback. Based on our records an email was send to you in February on your case by one of our Managers.
Hello,
Please be advised that a manager has reviewed your tickets:
You have booked your ticket on Jan 7th at ***** EST for flights on 31 Jan 2024 from *** to ***** and return on April 10th.
On Jan 7th at ***** you made a change request on our website for new departure on 31 Mar 2024 and return on April 10th. As per our terms and conditions, we can not make any changes to bookings in the first 24 hours after purchase, our travelers are advised to cancel and rebook with the correct dates. .
On Jan 7th 2024 at *****, we sent you a void offer, with our cancellation fee of USD 50.00/per ticket as per put terms and conditions tht you accepted during the check out process. .
On Jan 7th at *****, you spoke to one of our representatives who advised you that we can not make any changes in the first 24 hours but we can cancel your tickets against USD 50 fee per ticket. As a courtesy, this fee would have been refunded if you rebooked with us with the correct travel dates. THIS OFFER WAS NEVER ACCEPTED BY YOU.
From the emails and screenshots you have sent, it seems that you have contacted the airline before us too:
On Jan 7th at 2.37 PM, ****** Airlines sent you an offer to rebook the tickets you have booked with us with Airline ref: ******, for a USD ****** fee/per ticket.
On Jan 8th at ***** am you emailed the airline that you had not received the new tickets and you sent another follow-up email on Jan 29th 2024.
On Jan 31st, the airline declared you a no-show and canceled all the flights from the PNR.
You tried to contact us back on Feb 3rd, 2024, after the original flight departure when the conditions of the ticket clearly state that they are nonrefundable and changes are only allowed with a USD ****** penalty/per ticket.
You are not a victim of any scam. It was your decision not to accept the cancellation with USD 50.00/per ticket from us and to accept the changes with USD ******/per ticket from ******. At this point please check with ******, why the change was not done if it was accepted in time..We hope this email help again with your case.
Review from Chiara R N
5 stars03/05/2024
We were satisfied with the service. Flyus got us good tickets from the ** to Naples, *****. Unfortunately, the airline later changed the original flight schedule, so that we could no longer get to our destination in time for our commitment there. Hence, we were forced to cancel the tickets. Flyus was very prompt in contacting the airline and requesting ticket cancellation and reimbursement. The agent who helped us was very gracious and competent. ********Flyus Marketing, LLC Response
04/23/2024
Dear Customer,
We're delighted that you chose Flyus.com for your booking needs. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should you require any further assistance or have any inquiries, please feel free to reach out to us anytime.Thank you once again,
Flyus.com customer care team.
Review from Sandra A
5 stars03/04/2024
This company has a wonderful customer service department. They actually answer their phone without delay. They were able to get me a great price for my dream international vacation. This interaction with them reassures me that if I run into any issues they will be there to help. Its great to find an online travel company that you can trust. Keep up the personal service.Flyus Marketing, LLC Response
03/05/2024
Dear Customer,
Thank you for choosing ********************** for your travel needs. Your booking is greatly appreciated, and we are grateful for your feedback. Should you have any additional feedback or require further assistance, please feel free to reach out to us at any time. We are here to help. Thank you once again for choosing Flyus.com.
Safe travels!
Review from Pia M
5 stars02/28/2024
******* was very helpful and courteous and helped me resolve my issue.Flyus Marketing, LLC Response
02/29/2024
Dear Customer,
Thank you so much for taking the time to share your positive experience with our customer care agent.. We appreciate your support and look forward to continuing to provide excellent service to meet and exceed your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Thank you again for choosing Flyus.com
Review from Haoran X
5 stars02/28/2024
Despite some online reviews, the service line I called is pretty nice. ******* did a good job solving my problem.Flyus Marketing, LLC Response
02/29/2024
Dear Customer,
Thank you so much for taking the time to share your positive experience with our company's service!
We appreciate your support and look forward to continuing to provide excellent service to meet and exceed your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
Thank you again for choosing Flyus.comReview from Kajal P
5 stars02/27/2024
He is very helpful and polite. Thank you so much.Flyus Marketing, LLC Response
02/28/2024
Dear Customer,
Thank you so much for the glowing 5-star review! We're thrilled to hear that our customer care agent provided you with excellent service. Your feedback means a lot to us, and we'll be sure to pass along your appreciation to our team member. If you ever need assistance in the future, we're always here to help.
Thank you,
********* customer care team.
Review from Juan S
5 stars02/25/2024
******* was very polite, very reassuring, and he took care of my issue! Thank you so much!Flyus Marketing, LLC Response
02/26/2024
Dear Customer,
Thank you so much for booking with Flyus.com. We value your business and feedback. If you have any further feedback or anything else we can assist you with, please don't hesitate to let us know.
Thank you again for choosing Flyus.com.
Safe Travels.
Review from Xiao-Yun L
5 stars02/05/2024
Flyus.com has an excellent customer service. When I booked air ticket through Flyus.com a few weeks, the airlines overcharged me for $282.62. We saw that spending on our credit card bill but did not know what is was for. It was Flyus.com found this problem, got the money back from the airlines, and returned us. This shows very responsible attitudes of Flyus.com staff. The staff are also very patient in the reimbursement process for transfer money to us. The first time it bounced back to Flyus.com. We acknowledged this and Flyus.com quickly did the second time which was successful. Such services are superb from my point of view. I would recommend flyus.com to anyone including my colleagues and friend without any reservation. It is totally trustable for purchasing air ticket.Flyus Marketing, LLC Response
02/06/2024
Dear Customer,
Thank you so much for taking the time to share your positive experience with our company's service!
We appreciate your support and look forward to continuing to provide excellent service to meet and exceed your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Thank you again for choosing Flyus.com
Flyus Marketing, LLC Response
04/23/2024
Dear Customer,We're delighted that you chose ********************** for your booking needs. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should you require any further assistance or have any inquiries, please feel free to reach out to us anytime.Thank you once again.Review from Sabitree A
5 stars02/01/2024
Thank you so much for being proactive (awesome memory, by the way). Maybe it seems like no big deal to you but this is amazing customer service and is greatly appreciated.Flyus Marketing, LLC Response
02/02/2024
Dear Customer,
Thank you so much for taking the time to share your positive experience with our company's service! We are delighted to hear you enjoy your booking experience.We appreciate your support and look forward to continuing to provide excellent service to meet and exceed your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
Thank you again for choosing Flyus.com
Review from JACK Z
1 star02/01/2024
DO NOT USE THIS COMPANY.I book a flight, they told me its done, then they never made the booking, They DIDN'T SEND ME A EMAIL to tell me this.As a result i have no idea the flight was not made.I lost money, i lost time, really want to *** this company, they have NO BUSINESS booking tickets online NO NOT USE THIS COMPANY, *****% irresponsible, they will not admit they are wrong and absolutely no compensation.DO NOT USE THIS COMPANY.Flyus Marketing, LLC Response
02/01/2024
Dear Customer,
We appreciate your business and feedback. Based on our records two emails were send to your email advising your boking was never confirmed.The first was advising you of fare increase that impacted your reservation from the airlines prior to ticketing which you did'nt accept then this second email send :
To:
*******************
Dear *******,
Thank you for choosing Flyus.com.
A fare error has impacted your recently attempted flight purchase.
We are unable to fulfill your ticketing request. The airlines reserve the right to change prices and availability at any time and the fare you selected is no longer available. This is beyond our control - we act as the travel agency on behalf of the airlines and can only issue your tickets in accordance with airlines at the time of ticketing.
Thanks again for choosing Flyus.com.
Sincerely,
Flyus.com Customer CareAgain we hope this clarify your review stating we never advised of reservation not being ticketed and confirmed.
Thank you.
Flyus.com customer care team.
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