Business ProfileforFlyus Marketing, LLC

I hope this message finds you well. I am writing to bring to your attention a distressing experience I recently encountered while booking tickets for a flight from *** to ***** through your website. On 7th Jan 2024, I used the Flyus.com website to book tickets for myself and my husband. Unfortunately, I mistakenly selected the wrong departure date. Realizing my error within five minutes, I promptly contacted the customer service help desk. Despite being within the 24-hour window that typically allows for free changes, I was informed that a $500 USD charge would apply for the re-issuance. (Re-issuance from 31st Jan 2024 to the 31st March 2024)Feeling compelled to proceed, I made the payment, trusting the legitimacy of the website. However, upon checking my ticket number on the official airline's website later ( Earlier Ticket Reference number was 6LT779 and later after the changes it was 3HWDL3 ), I discovered that no such changes had been made. This revelation left me deeply concerned about potential fraudulent practices. I have since contacted with Flyus , American Express and the airline to report the situation. Initially, American Express assured me that they would handle the matter. Unfortunately, a recent follow-up indicates a concerning shift , this ordeal has not only caused financial strain but has also led to significant emotional distress and inconvenience over the past month. I am seeking your assistance in rectifying this situation and recovering the $ ******* for the original ticket issued (which I never used ) . I appreciate your prompt attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.

Dear Customer,

 

Thank  you for your business and feedback. Based on our records an email was send to you in February on your case by one of our Managers.

 

Hello,

Please be advised that a manager has reviewed your tickets: 

You have booked your ticket on Jan 7th at ***** EST for flights on 31 Jan 2024  from *** to *****  and return on  April 10th. 
On Jan  7th at ***** you made a change request on our website for new departure on  31 Mar 2024 and return on April 10th. As per our terms and conditions, we can not make any changes to bookings in the first 24 hours after purchase, our travelers are advised to cancel and rebook with the correct dates. . 
On Jan 7th 2024 at *****, we sent you a  void offer, with our cancellation fee of USD 50.00/per ticket as per put terms and conditions tht you accepted during the check out process. . 
On Jan 7th at *****, you spoke to one of our representatives who advised you that we can not make any changes in the first 24 hours but we can cancel your tickets against USD 50 fee per ticket. As a courtesy, this fee would have been refunded if you rebooked with us with the correct travel dates. THIS OFFER WAS NEVER ACCEPTED BY YOU. 

From the emails and screenshots you have sent, it seems that you have contacted the airline before us  too: 
On Jan  7th at 2.37 PM, ****** Airlines sent you an offer to rebook the tickets you have booked with us with Airline ref: ******, for a USD ****** fee/per ticket. 
On Jan 8th at ***** am you emailed the airline that you had not received the new tickets and you sent another follow-up email on Jan 29th 2024. 

On Jan 31st, the airline declared you a no-show and canceled all the flights from the PNR. 

You tried to contact us back on Feb 3rd, 2024, after the original flight departure when the conditions of the ticket clearly state that they are nonrefundable and changes are only allowed with a USD ****** penalty/per ticket. 

You are not a victim of any scam. It was your decision not to accept the cancellation with USD 50.00/per ticket from us and to accept the changes with USD ******/per ticket from ******. At this point please check with ******, why the change was not done if it was accepted in time..

 

We hope this email help again with your case.