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Find a Location

Germain BMW of Naples has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Germain BMW of Naples

      11286 Tamiami Trl N Naples, FL 34110-1622

      BBB Accredited Business
    • Germain BMW of Naples

      3707 Davis Blvd Naples, FL 34104

      BBB Accredited Business

    Business ProfileforGermain BMW of Naples

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/20/2013

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company is a full service new and pre-owned car dealership.

    Business Details

    This is a multi-location business.

    Find a Location

    Germain BMW of Naples has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Germain BMW of Naples

        11286 Tamiami Trl N Naples, FL 34110-1622

        BBB Accredited Business
      • Germain BMW of Naples

        3707 Davis Blvd Naples, FL 34104

        BBB Accredited Business
      Location of This Business
      11286 Tamiami Trl N, Naples, FL 34110-1622
      BBB File Opened:
      4/13/2004
      Years in Business:
      38
      Business Started:
      5/1/1986
      Business Started Locally:
      12/21/2009
      Business Incorporated:
      12/8/2009
      Accredited Since:
      9/20/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VF-1030697-1 for this business, issued by Department of Motor Vehicles-Tallahassee. The expiration date of this license is 6/10/2025.

      These agencies may include:

      Department of Motor Vehicles-Tallahassee

      2900 Apalachee Pkwy # B441

      Tallahassee FL 32399

      (850) 617-2000

      BBB records show a license number of MV88660 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 6/10/2025.

      These agencies may include:

      Florida Department of Agriculture & Consumer Services

      2005 Apalachee Pkwy

      Tallahassee FL 32399

      (800) 435-7352

      https://www.fdacs.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Germain on Tamiami, LLC
      • Germain BMW South
      Business Management
      • Mr. Stephen Germain, Owner/Manager
      • Mr. Paul Cullinan, General Sales Manager
      Contact Information

      Principal

      • Mr. Stephen Germain, Owner/Manager

      Customer Contact

      • Mr. Flavio Galasso, Director of Operations
      • Mr. Stephen Germain, Owner/Manager
      • Mr. Paul Cullinan, General Sales Manager
      Additional Contact Information

      Fax Numbers

      • (239) 449-5466
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought a 2017 ******** S63 Amg from Germain BMW of Naples 4 months ago. The only reason I am putting up my review now is because it took them 4 months for Germain BMW to send me my plates and title ( I have documentation to back up all my statements). I paid for an enclosed trailer from ** to **. When the car arrived it was raining and I parked in the garage. When I drove it out a few days later I noticed the Entire dashboard Leather was separating and showed the glue between the dash and the leather. I contacted the sales rep and he said I did this after I purchased the vehicle. I asked him to explain how I would have done that... he didn't have an answer. Then I said pull up the pictures from the listing let's look at them.... he said we delete all the pictures after a sale and pull the listing from their website. They would not do anything to make it right. I got an estimate to fix this, $4,000. This dealership is ***** yet they don't represent the brand and should shouldn't be able to represent such a respectable brand!!! This is only the first step I am taking to show the way your business operates. I promised I would have no choice but to expose your business practices if the issue was not addressed fairly. If I don't have a resolution in a timely manner the next step is going to be ******* ********** of ******** Services - official complaint.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Denise G.

      1 star

      10/14/2022

      I came across a beautiful vehicle and decided to initiate the process of trying to obtain the vehicle via their website and that eventually by text with the dealer manager Dave. I sent over all needed information regarding my trade in and all the other things that go along with obtaining a request for financing. At the end of the day received a text that they were closing and would touch base in the morning. I thanked him for his time and look forward to hearing from him in the morning. I never heard from him so reached out via text and he proceeded to tell me that there was another client coming in this morning regarding the Jeep. I asked if the financing had been sent over and he said to me no we did not pull your credit until we had the numbers in the ballpark. That's not what was said to me the night before. He had sent via text a purchase price for 72 months along with all the other criteria below it and asked me if this would work and I told him yes. I feel it's poor business practice to allow someone else to buy a vehicle that you the day before had started to purchase. This dealership never even submitted my paperwork to them from my pre-approved lender. I missed out on a great opportunity to own a vehicle I've waited my entire life to own because of mismanagement at this dealership. I am extremely disappointed and feel this is poor business practice. never once did they say first come first serve.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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