Business ProfileforMikes XS

I recently ordered a replacement seat cover (Part # 68-6945) for my '82 XS650 Special. Prior to placing my order, a representative for the company told me that 'it is one of the easiest on the list as far as projects go' and 'it is essentially just stretching over the seat and stapling or bolting down the inseams'. The rep sent me a couple of YouTube links for installation. When I received the seat cover I noticed the 'inseams' barely made it up and over the edges of the steel stock seat pan. To remove the original seat cover one must unhook the inseam from the die-cut triangle fasteners. There is not a way to attach the replacement seat cover with staples or bolts. The inseams are not lengthy enough to be attached in the original design either. If one tries stretching it to fit the sewn seams begin to rip the vinyl and ultimately it can tear a hole all the way through as it did in my case. I promptly contacted Mikes customer service (email) and notified them of the issue. I provided them with a photo of the torn cover, I explained that it could not be installed as described, and I initially requested a return & refund. They explained that they do not process returns for damaged items. I replied with more information about the misfitting situation details and requested an exchange for a different less expensive seat cover (Part # 200-2505). The reply I received stated that they would not make the exchange and that I should have had it professionally installed. I sent a final reply expressing my now doubled disappointment. If you are considering a DIY project with these seat covers you should be prepared to do so at your own risk. I do not recommend these seat covers and my personal experience with Mikes customer service leads me not to recommend them to friends as a company.

The vendors response is partially accurate, however, it is misleading through its carefully crafted omissions. Potential customers, try it yourself. Go on their website and see what the search results are when you select **** ****** *****, all models, and hit search. Out of the **** options, select the category on the left Seats. There is one seat cover option that comes up. Part # **-****. This is the seat cover that I ordered, this is the seat cover that I received. I attempted to install that seat cover on my **** ****** ***** and in doing so the vinyl fabric failed. Maybe it would serve your business better to spend less time refuting customer complaints on ******************** and more time actually fixing the issues with your WWW.

The vendors response is partially accurate, however, it is misleading through its carefully crafted omissions. Potential customers, try it yourself. Go on their website and see what the search results are when you select **** ****** *****, all models, and hit search. Out of the **** options, select the category on the left Seats. There is one seat cover option that comes up. Part # **-****. This is the seat cover that I ordered, this is the seat cover that I received. I attempted to install that seat cover on my **** ****** ***** and in doing so the vinyl fabric failed. Maybe it would serve your business better to spend less time refuting customer complaints on ******************** and more time actually fixing the issues with your WWW.

The vendors response is partially accurate, however, it is misleading through its carefully crafted omissions. Potential customers, try it yourself. Go on their website and see what the search results are when you select **** ****** *****, all models, and hit search. Out of the **** options, select the category on the left Seats. There is one seat cover option that comes up. Part # **-****. This is the seat cover that I ordered, this is the seat cover that I received. I attempted to install that seat cover on my **** ****** ***** and in doing so the vinyl fabric failed. Maybe it would serve your business better to spend less time refuting customer complaints on ******************** and more time actually fixing the issues with your WWW.