63 Customer Reviews
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Review from Craig C
1 star08/20/2024
Wow...would not call this company again. They did arrive promptly but were only here long enough to "diagnose" the issue. The issue being an interior oven door that cracked and needed replaced. That was pretty obvious and was actually stated to customer ********************** when we made the appointment. They charged $129.00 for the house call, then quoted another charge of over $400 for the interior glass part (a part we had already checked with an OEM parts website as being approx. $230.) The tech responded by telling us his company made an "up-charge." Yeah, that's. one way of putting it. To install, he estimated would increase the total by another $180. So, we decided to go another way. Unless you have just won the lottery, you might want to check around for a more reasonable service.Home-Tech Response
08/21/2024
Mr. C*** spoke with our customer service representative Pat on August 20, at 9:29 am. This call was recorded.
After reviewing the recorded phone call, I found that Mr. C*** did inform Pat that the glass on the door of his electric GE oven was cracked on the inside. He believed this was caused by a storm, "electricity popped off," he opened the door to see the glass cracked. Pat explained to him that we do not order parts before a Tech physically diagnoses the problem, and decides what is needed. We do not do this because most parts can not be returned or have a restocking fee. If the customer is wrong or decides they do not want the repair, we are out of the cost of parts.
Pat also informed Mr. C*** that our service call for that area is $129, plus parts, labor, and tax. He agreed to these charges before the scheduled service.
The prices he was given at the time of service were an "estimated amount" for parts and labor.
Mr. C*** states that he found the OEM part cheaper online. This price does not include shipping and handling, the cost to install it properly by a highly skilled Technician, or a 1 year warranty on that part.
Review from Michelle S
5 stars07/26/2024
7/26/2024 ************** came out this morning for a repair part on our refrigerator water value. ****** is very friendly, knowledgeable and efficient. Thank you ****!7/10/2024 **** (#***) Came out late evening again for a different reason because our house temperature was 84 degrees after our AC unit stop running. Turned out the compressor didn't reset properly after a power outage. **** was super helpful, showed me what to look for if it happens again and was able to get our house cooling again. Thank you!!!7/7/2024 **** (#***) Came out late evening because our house temperature was 86 degrees after our AC unit stop running. Turned out the drain line was clogged. **** is very knowledgeable and does a great job on all of our appliances. We appreciate ****'s help!!! Thank you!!!Review from Brooke G
5 stars05/27/2024
Just had my whole air conditioner unit replaced and I could not have been happier. It started with the salesman **** coming out to give an estimate. Explaining my options. He didnt only try to low ball me to get the job but, explained different levels of ACs and costs. When I made my choice, he set me right up for instillation. That is when I met **** and his crew. I dont think I have met such a knowledgeable or dedicated person in quite some time. He took such pride in his work, as did his crew, and it really showed. I had additional return ducts put in plus the air handles and compressor. They worked all day and didnt stop until the job was completed. Even helped me connect to my Wi-Fi and ****** Thank you, Home-Tech!Review from Connie K
1 star05/24/2024
I had a new air con unit installed yesterday. It was leaking in my garage this morning. Two service calls later & I still have no air in my house. Now they say sometime next week they will install a new drain line. Why wasnt this done with the new units ? I have been a member of home tech for over 20 years. Im very dissatisfied & will not be renewing my contract next year. Their service has really gone downhill. The techs do not know what theyre doing !!Review from Marcus T
1 star04/04/2024
This service is a scam, because they said it would be no charge for in home services, but it was. It's not what's advertised. Customer service never answered the phone after waiting an hour. I would give this service a minus five stars if possible...Review from Dr Fred M
5 stars03/01/2024
Have worked with Home-Tech since 2004.They are employee owned, very responsive, excellent technically.My HVAC was over 10 years old exhibited problems.The same day as I reported problems ******* arrived to diagnose the problem, he determined that the air handler motor had to be replaced, ***** arrived the next day put a temp motor in and showed me other problems which would surface soon and we agreed that a new AHAC system was required, **** arrived reviewed my system and set me up with an new option that we worked together. **** got the parts ordered and assigned a team consisting of ****, ****** and **** to install the new system. The install team did excellent work and kept me in the loop for the process, very professional. After 1 day of work the new system is up and running, significant improvement, enjoying the new system.The team referenced above are all great, professional, technically excellent. I give them 10 stars out of 5.Review from anna beth a
1 star01/29/2024
They used to be good. We bought the highest level of service agreement. But currently, they send new, untrained techs, they order parts, but forget to call the customer to tell them it's in, they get really nasty with horrible abusive phone manners, they change your appointment time without agreement from you and if you're not there - oh well (Different than them calling and asking for a different time, which they also do - no problem). They break your appliance and say they will call to resolve the issue, but don't. You can not bypass their nastiness by making the appointment on line because their website is always down. You call to speak to someone about the issues, and they don't listen. They don't listen = we don't write checks! And they tell us "the president won't talk to customers." Still without a working appliance and looking for a new contract service.Home-Tech Response
01/30/2024
After reviewing all of the call recordings, I have compiled the following information regarding this complaint.
******************* contacted us on January 11 requesting service for her dryer that was making a scratching noise while in use.
Her appointment was scheduled for Monday, January 15.
On Monday, January 15, ************** called and requested a later service call time frame than she was originally scheduled for. We were gladly able to accommodate her request.
When the tech arrived, he found the dryer drum slides were worn and this was what was causing the noise.
The Tech placed an order for a maintenance kit to repair the dryer on the same day as the service, Monday, January 15th at 3:54 pm.
It was approved through purchasing first thing on Tuesday morning, January 16th at 8:27 am.
Home-Tech received the part on Monday evening, January 22nd.************** was contacted early morning on January 24th at 9:31 am to schedule a date for a tech to return to install her part.
************** agreed to Monday, January 29th.On Monday, January 29, our dispatch office contacted ************* as a courtesy to let her know that our Tech was ahead of schedule and wanted to see if she would like the Tech to come sooner than her original scheduled time. This is only done as a courtesy and would not affect her previously scheduled service time if she declined.
During this service call her parts were installed. While installing the maintenance kit, the tech noticed additional issues with her dryer. One of the wires from the timer was burnt and shorted the timer. He determined that the dryer would need a new timer. This is not a common part that is carried on our trucks. It would have to be ordered.
************** called in almost immediately after the technician left and demanded we schedule her to have parts installed that were not in our possession yet.
Her Liaison explained that this is not our normal procedure and that the part has to be ordered and, in our possession before it can be scheduled to be installed. She was assured that as soon as the part came in,she would receive a call to install it.After almost an hour on the phone with **************, she became verbally abusive and began screaming at her Liaison. ************** asked for Home-Techs Presidents contact information and then hung up. She then called customer ********************** and threatened to submit a negative review every time she did not get the response that she wanted.
**** our ********************** Manager tried to call ************** on January 29th to see what could be done within reason to resolve Ms. ****** dissatisfaction.
She answered the phone googly ****, refused to answer him,and hung up.
**** attempted to call her back many times and was sent straight to voicemail.
*******, our ********************** Agreement Manager contacted ************** on January 30th to let her know that her part should be here by the end of this week and that we will call her to schedule a time to install it as soon as it comes in. ************* thanked her and asked if ******* knew her situation.******* responded yes and *********************** up on her.
We understand that ************** may be frustrated with some of our policies and procedures and are doing everything in our power to ensure she receives the A+ quality service our company is known for.
************** has been provided the contact information for our ********** ********************** Agreement Manager, and ********************** Manager.
We would love for ************** to reach out to us when she is ready to resolve this issue.Review from Robert T
1 star11/15/2023
I contacted Home-Tech to repair the ice maker in my Subzero fridge. The initial call-out visit ($169) resulted in the ordering of replacement parts and a follow-up visit to install the new ice maker. The part was quoted during a phone call from Home-Tech ($890). I was surprised by the high price but agreed. Two Technicians arrived with the part on November 8th and installed the parts, telling me it would take 24 hours for the new parts to cycle and produce ice. After 36 hours, there was still no ice. I called Home-Tech, and they scheduled another Technician for the following day. While waiting for the technician, I looked on the internet at the Subzero website to see if there were any references related to my problem. I immediately started receiving notices from subzero parts suppliers about the availability of Model 650 icemaker replacement parts. The prices went from a low of $49.00 to a high of $129.00. I was billed $890.00! The new technician arrived and did the necessary repairs, which included, 1. Turning on the water, which the previous technicians had not done. 2. removing the new icemaker and reinstalling; the technician showed me that it had been installed crookedly with only one of the required four screws actually used. He also removed the freezer drawer, which the previous technician had reinstalled incorrectly when he finished his repairs on Nov. 8th. I explained my concern about the cost of the replacement parts. The Technician said I had approved the transaction and I should take up my concern with the Company. I called Home-Tech and explained my concern. I was told I needed to speak to the Service manager. It has been five days. I have called every day and spoken with someone who said the service manager was not available or that the service manager would call me. So, I am now posting this review, which I will begin reposting on as many websites as possible. I have posted on the Better Business Bereau website.Home-Tech Response
11/21/2023
Thank you for taking the time to provide feedback. After reviewing your account, I see that you agreed to the amount stated above prior to the repair. To be clear, the charges you incurred were not just for the parts. The charges were a flat rate for parts and labor. Parts can be found online cheaper, but they may be refurbished or not the correct part at all. This cheaper price does not include the cost to have a trained professional come to your home and install it. If you have any questions or concerns, please reach out and we'll be happy to help.Review from Alan M
5 stars08/06/2023
I cannot say enough good things about Home Tech. I've been a Gold Member for about five years. Before I joined Home Tech, I struggled to find reliable, high quality and reasonably priced service for my AC, appliances, and other issues. Since joining Home Tech, it's been fantastic. Last summer I was up North and my smart thermostat warned me that my AC had stopped working on a Saturday at 10 am. I called Home Tech and the technician was there within two hours and had it working again within three hours of my calling. I've used them for problems with plumbing (toilets), appliances (icemaker), disposal, dryer, and others and they are always there that day or the next. Not only has Home Tech saved me a lot of money, but more importantly, they are there promptly, they have their OWN EMPLOYEE TECHNICIANS qualified to do the job right the first time. The peace of mind of knowing that any problem will be fixed promptly is of a value that is incalculable...especially when I'm up North for the summer. Also, with the Gold service, there's no deductible. I highly recommend Home Tech, and recommend the gold service with plumbing and electrical coverage. Thank you Home Tech.Home-Tech Response
08/07/2023
Mr. M,
Thank you so much for taking the time to leave us this wonderful review. We are very happy that you are pleased with our customer service and the services we provide. It means the world to us!
-The Employee Owners.Review from Jo H
5 stars09/19/2022
We have used Home Tech since we moved to ******************** about six years ago. We have used all services provided by the company. All the service techs are absolutely knowledgeable and friendly. We have bought appliances through Home Tech as our old ones crashed and died! Have only bought appliances that the tech recommended. I figured how could I go wrong as they are the ones who repair them! They also replaced our HVAC SYSTEM and hot water heater. This company, which is employee owned, is extremely knowledgeable, qualified and caring. We have not ever had a negative experience! I highly recommend HOME TECH.
Customer Review Rating
Average of 63 Customer Reviews
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Business hours
Today,8:00 AM - 10:00 PM
MMonday | 8:00 AM - 10:00 PM |
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TTuesday | 8:00 AM - 10:00 PM |
WWednesday | 8:00 AM - 10:00 PM |
ThThursday | 8:00 AM - 10:00 PM |
FFriday | 8:00 AM - 10:00 PM |
SaSaturday | 8:00 AM - 10:00 PM |
SuSunday | 8:00 AM - 10:00 PM |
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