Customer ReviewsforRooms To Go

***** helped me sooo much with my returns!! She deserves promotion or made a trainer! I am forever grateful for her help! she was extremely helpful courteous and confident!

Hi *****! Thank you for your review. We'd love to pass along your compliments to *****! Care to email your order information and feedback to **********************************

Credit for returns.

Will never buy another thing from rooms to go. I bought a bedroom set a year ago that cost me $5000 and when I pulled it away from the wall to clean behind it I noticed the wood bar on the back bottom of the headboard was cracked. The guys that delivered and installed it who are a third-party installed it that way and did not tell me. They pushed it against the wall so I wouldnt notice, I paid for an extended warranty and now Im being told that it does not cover that and because its a year old my one year warranty through rooms to go will not cover it either.Once its in your house, youre stuck with whatever garbage rooms to go bring you !! Shame on them a big business and dont even take care of their customers !!

Hi ******! We are sorry to learn of your concerns and disappointment with the issues with your bedroom furniture being reported. We'd be happy to look into the situation further. Please email your concerns and order details to **********************************

I am writing to express my profound dissatisfaction with Rooms-To-Go regarding the purchase of a ****** Way Beige Sideboard. My experience has been marked by disappointment and frustration due to multiple deliveries of a defective product and insufficient customer service responses.Initially, the sideboard delivered had a warped glass top/warped frame and improperly installed doors that wouldn't close properly. Despite paying extra for delivery, I received a substandard product. When I contacted customer service, they agreed to replace the sideboard, which I expected would resolve the issue.Regrettably, the replacement sideboard arrived in an even worse condition, exhibiting some of the same defects. I opted to give Rooms To Go another opportunity to rectify the situation. They consented to send yet another replacement, which still bore similar flaws.Compounding the issue, two sideboards were shipped for the latest delivery, but the delivery team was uninformed about the second sideboard's purpose and refused to unload it for inspection. Following another call to customer service, I spoke with a representative who proposed sending new doors, magnets, and hinges and arranging for a technical team to install them.Moreover, the initial compensation offered for this ordeal was a paltry $25, an insult considering the sideboard's price and the inconvenience of coordinating multiple deliveries and repairs.I am deeply disheartened by Rooms-To-Go's failure to provide a product that meets basic quality standards and their inadequate response to customer service issues. The situation escalated to a point where my forbearance has been severely tested.

Hi ****! We're sorry to hear you didn't receive the service you deserve! Our records reflect you were provided with alternative option in order to resolve and it was accepted. Should you need further assistance, please don't hesitate to email us at **********************************

Horrible experience, bought a bedroom set 2 months ago and it was missing parts, since then I have received on 2 separate occassions incomplete Hardware and missing parts, the lack of accoutability coming from a national brand is unacceptable, meanwhile my mattress lays on the floor, it amazes me that every day I see over 10 TV Marketing commercials but no focus on customer experience!

Hi ****! We strive to provide a 5-star experience for every customer. Would love to follow up regarding your concerns. Please send us an email to ********************************* with your order details and include your BBB review number.

I recently invested $5,347 in a "**** and ***************************** Point" leather recliner sectional from Rooms to Go, hoping for a premium quality product that matched its hefty price tag. The major issue lies with the cushions, which are already sinking in, making the sofa very uncomfortable. This is especially disappointing considering we're only two people in the home, and the level of wear does not correspond to the amount of use.My disappointment isn't just about the deteriorating comfort but also about the overall quality and installation of the sectional. The recliners are misaligned, significantly detracting from both the aesthetic and functional appeal that was promised.I've trying to resolve this by either exchange or chose a different product form Rooms To Go since a month. Efforts to address these concerns began as early as 30 days after purchase. However, after trying to reach customer support for a month, my issues have yet to be addressed. Moreover, attempts to resolve these issues have led me into a customer service abyss with no substantive support or resolution in sight. Its disheartening to acknowledge that the hefty sum spentwhich covered not only the product but also shipping, tax, and a 2-year insurancefeels unjustified now. This isnt a trivial purchase like laundry detergent; its a significant investment into what should have been a quality piece of furniture in our home.I cannot, in good faith, recommend purchasing from Rooms to Go, particularly the "**** and ***************************** Point" line. If youre considering a new piece of furniture, it might be wise to look elsewhere unless youre prepared for potential disappointment and inadequate post-purchase support.

Hi *****! We are sorry to learn of your disappointment with the quality of the sectional. Records show service went out to the home and deemed there were no vendor related defects. The 1-year warranty is for manufacturer defects as stated on the terms of sale. The extended service plan covers the same. Currently, you have a 2nd evaluation that has been set up for 5.14.24. Should you need further assistance, please don't hesitate to email us at ********************************* and include your BBB review number.

So we bought a couch and love seat from rooms to go over a month ago. It was delay until the 4-6-2024 due to a shortage on color we wanted. There was no issue there at all. It is what it is so we had no issue with them showing up later based on that. The issue we have is one the return and refund policy 48 hours before you receive item come on now guys. That is not a return policy that is a stop purchase order policy. Secondly the couches are airway falling apart. Both have torn apart due to putting leg rest down. And one is already having arm rest loosen up. Two weeks old guys not months two weeks *********** called in a service call they took pictures that is it. Still have a couch that is torn no issue on refund or return due to bad product. ***** told them about the other couch doing the same thing response was call it in cant do anything with it. You sold us c*** guys all I want is to get it refunded and returned. I do n it want to be stuck with poorly made furniture at the price you are selling them at. I received better service from big lots and better quality furniture as well. And you all cant even back what is sold in your stores. I am now waiting a week to have someone come back out to look at the couch your guy could have easily looked at while he was here. Poor poor customer care and or satisfaction. Along with I can promise I was not told I 48 hours prior to getting furniture to return it. If I would have thought I was getting junk I would not have ordered it begin with. Instead here I am with c*** already falling apart and a replacement will it be good with the already bad taste of what was sent to me to begin with being junk. This needs to be fixed sooner the later. I will use my old couches before continuing to use this c*** Thank goodness I did not get rid of those yet.

Hi *****! We are sorry to learn of your dissatisfaction with the quality of the furniture. We would love to try and help. Please email your order details to ********************.

Horrible experience. My mom bought my furniture in December and it was delivered in January. The men who delivered the furniture were extremely rude. Throwing my stuff together and left stuff everywhere. I only had my couch for 3 months before it broke. Literally sunk in when we attempted to pull out the portion to turn it into a bed. Scheduled an appointment to get it fixed, repair man called and left a voicemail. Mom immediately called him back 3 times and received no phone call back. I even called to see if he would answer my number. No call back. We had to contact customer service which was useless because they took forever to get a hold of him and he apparently was no longer in the area. So now we have to wait a month to get my couch fixed because my mom bought overpriced cheap furniture and we are dealing with incompetent customer service members and a repair man. Literally will never buy furniture from roomstogo furniture again.

Hi ********! We are sorry to learn of your disappointment with your furniture as well as trouble with your service. We'd love to look into the situation further. Please email your concerns and order details to **********************************

Do not purchase furniture from Rooms to go, unless and untill made by *** and inspected

Hi ******! We are sorry to learn of your dissatisfaction with our company and/or the quality of the furniture. Wed love to find out why you feel this way. Care to email us your feedback and order info to **********************************

DO NOT BUY IN FURNITURE AND WARRANTY IN THIS STORE.We bought in October 2022 a sofa and dining room. We followed the recommendation to get the warranty for 3 years. Few days ago called the customer service of make a claim for the dining room which the crystal ***** is not secure enough and it needs to be replaced as soon as possible as well the chairs are peeled. My surprise was The CUSTUMER SERVICE did not help at all. They asked me to contact directly FORTEGRA. When I called to make the claim, they asked me how long ago I had noticed the problem but because it was about 2-3 months ago and they said the guarantee was only effective if I made a claim within less than a month noticed. So why should I pay a 3-year warranty if I can't use it? This is a fraud for us as consumers.This company should be penalized for selling warranties that cannot be used.

Hi ***! We are truly sorry to hear of the dissatisfaction you encountered with your purchase and trouble with your claim. We'd love to follow up with you regarding this situation if you would send and an email to ********************************* with the details. We look forward to hearing from you!