Business ProfileforSouthwest Group, LLC

I called the company's customer service a number of times. No one ever answered. Their website says they have 24/7 365 day service. That is false. "The Owner" called me back as I was asking for wire info to send a wire transfer to buy currency. I spoke with him personally twice. I sent the wire transfer on Friday after hours and it went out on Monday, February 14th, 2022. They received the funds for my purchase on Monday February 14th. I later got an email asking for Driver License, Passport, and Social Security number. I was not comfortable giving my SSN to a third party, so I called back and said to cancel the order. "Owner, Ryan" got nasty and said he was going to report me to the Treasury Department. His website says they have a guarantee for 30 days no questions asked. He then said he would wire funds back tomorrow which is today February 16th, 2022. I checked for the funds in my investment account and they did not arrive. Now he says he has to send my info on to his lawyer and report me. After he does his legal stuff he will send me a check. I have sent him the info to send a wire back to my investment account returning the funds to where they came from and do not want to wait for a check. The sale was never completed and he is holding funds unnecessarily. I agreed to pay the wire transfer fee which I thought was high, Ryan wanted $60 to transfer funds back and now says he will send a check. Had he told me up front on our conversations he needed my SSN I would never have sent him the wire transfer. With his current behavior I suspect my intuition was correct to cancel the sale. So now he is in possesion of $22,962.50 of my money and will not ship the currency I purchased. His website has misleading information with no statements that they require SSN to do business over $1000. It also says Money Back Guarantee for 30 days. We did not even complete the sale so there should be no restocking fee.