At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 4685 118th Ave N, Clearwater, FL 33762-4444
- BBB File Opened:
- 7/15/2010
- Years in Business:
- 64
- Business Started:
- 2/13/1960
- Business Incorporated:
- 12/29/2008
- Accredited Since:
- 3/26/2020
- Type of Entity:
- Corporation
- Related Businesses
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Mr. William J. Wolf, President
- Ms. Gail Wolf, Secretary
- Mr. Roger Ross, Vice President/COO
- Contact Information
Principal
- Mr. William J. Wolf, President
Customer Contact
- Mr. William J. Wolf, President
- Ms. Gail Wolf, Secretary
- Mr. James Anderson, Senior Account Manager
- Mr. Roger Ross, Vice President/COO
- Additional Contact Information
Fax Numbers
- (727) 573-1506Primary Fax
- (727) 573-1506
Customer Complaints
16 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Katherine M
04/09/2024
Think Utility Services, Inc. Response
04/11/2024
In the sub-metering industry, the standard turnaround time for invoice mailing and payment is 18 days. The reason is that prior to the individual unit water billing, the property management at Townhomes at ************************* is invoiced by the actual ****************** for all of the water consumed on the property. The timeframe is necessary in order to keep the water services for the entire community current.
TUS does provide a website for residents to view their accounts. Residents are able to check their balances, print out invoices,as well as make online payments via credit card (if they desire). Certainly, a resident can submit a check or money order to TUS.According to the account notes the account is now setup with **Billing. The **bill option will alert the resident when the bill has been generated and is ready to be viewed. This way, the resident can go online immediately, or within a few days, to view the bill and then make payment arrangement. They can send out, or request, a check within the invoice timeframe.
The invoices state Pay this amount next to the printed due date and directly below, they advise of the amount due if paid after the due date. For example, the April, 2024, invoice amount is $76.44, and the due date is on 4/27/24. The amount due after the due date (4/27/24) is $86.44. This is printed on each invoice to advise that a late fee will be assessed in the event of the following: partial payment, late payment, non-payment. Please note, TUS invoices list the following charges for each billing period: Water, Sewer, Stormwater,WMF, Backflow, Billing Fee, Tax. In addition, it provides a breakdown of the previous month balance, recent payment history, any new late fee charge that was assessed to the account, as well as any type of financial adjustments,such as a late fee waiver granted.
On April 1, 2024, TUS received a check payment in the amount of $83.51. The amount of check number digits appear to indicate it may have been a bank check posted. We will be more than happy to provide ********************* a copy of the cancelled check, should she request it. There had also been a late fee waiver granted on 4/09/24, as a courtesy. ********************** is welcome to contact the customer service department to request a copy of the cancelled check and the balance ledger to view the current account status.
I hope that ********************** finds this information helpful.
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