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Find a Location

All Star Manual Transmissions LLC has 1 locations, listed below.

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    Business ProfileforAll Star Manual Transmissions LLC

    Transmission
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/19/1999

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company builds stick-shift transmissions; they do not do repairs.

    Business Details

    Location of This Business
    4817 N Coolidge Ave, Tampa, FL 33614-6403
    BBB File Opened:
    6/9/1999
    Years in Business:
    25
    Business Started:
    7/1/1998
    Accredited Since:
    7/19/1999
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Carol Routt, Managing Member
    • Ms. Carrie Routt, Managing Member
    • Steven Shepard, Manager
    Contact Information

    Principal

    • Ms. Carol Routt, Managing Member

    Customer Contact

    • Ms. Carol Routt, Managing Member
    • Ms. Carrie Routt, Managing Member
    Additional Contact Information

    Fax Numbers

    • (813) 874-2524
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This dispute is over a charge on a transmission repair that was substantially different from the original verbal quote with no explanation in person or on the bill. Transaction date: 11/27/2023-12/03/2023.Verbal quote: Labor and parts approximately $200.Paid: $537.50 - 12/03/23 Work to be done: Replace rear housing bushing in ***-10 4 speed. Check chip on driveshaft and replace universal joints.Additional Concerns: Technician tried to convince me to let him swap my **** Corvette rear housing with another generic housing that already had the bushing in it. The serial/part numbers for the transmission are on the housing so I was shocked by this suggestion.Work completed: Rear housing bushing replaced with used part which was agreed upon. He stated new parts were on backorder which was untrue after making some phone calls. I was told the balancing on the driveshaft was checked which is NOT the work requested.Dispute nature: Overcharging with no explanation when asked in person nor itemization on the receipt. When I asked for details the office manager responded with condescending remarks and nothing more.I have no problem paying the original $200 which is still high for the work that was done based on other shops I have contacted since the event ($100 labor plus $25 parts). My credit card is in dispute still and I am providing more information to the card company.Based on other recent reviews I am not alone in this situation and I wish I had known before. The only reason I went to this shop was it was recommended to me by another transmission shop that did not work on manual transmissions. I called them back after the experience and explained what I was charged and he was shocked and could do nothing but apologize. I suggested he did not send other customers there due to the questionable business practices and ethics when it comes to valid billing and standing behind their initial estimate.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of West Florida

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