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Business ProfileforTerra Management Services, LLC
At-a-glance
Customer Complaints
7 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 14914 Winding Creek Ct, Tampa, FL 33613-1603
- BBB File Opened:
- 6/28/2013
- Years in Business:
- 15
- Business Started:
- 6/18/2008
- Business Incorporated:
- 6/18/2008
- Accredited Since:
- 5/12/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CAB2814 for this business, issued by Florida Department of Business & Professional Regulation
These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CAM36737 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 9/30/2024.These agencies may include:
Florida Department of Business & Professional Regulation
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CBC1255715 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.These agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 8:30 AM - 5:30 PM
- T:
- 8:30 AM - 5:30 PM
- W:
- 8:30 AM - 5:30 PM
- Th:
- 8:30 AM - 5:30 PM
- F:
- 8:30 AM - 5:30 PM
- Business Management
- Mr. David M. Felice, Principal
- Contact Information
Principal
- Mr. David M. Felice, Principal
Customer Contact
- Mr. David M. Felice, Principal
- Mr. Stephen Newman, President
- Ms. Nancy Brooking, Vice President Of Operations
- Additional Contact Information
Fax Numbers
- (813) 374-2362Primary Fax
- (941) 444-8025Other Fax
- (813) 374-2362
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
M. M.
03/07/2024
Terra Management Services, LLC Response
03/21/2024
This homeowner made a payment through his financial institution to pay his HOA assessment. On January 8, 2024, he emailed a Terra staff member asking whether his payment had been received. He was advised the payment had not been received as of that date. He then made a second payment through a payment service which Terra offers. The second payment was received and applied to his account. Subsequently, he then stopped payment on the initial check. Unfortunately, prior to the stop payment becoming effective, his payment was received into the HOA lockbox on January 9th. The stop payment became effective on the following day, January 10th and resulted in a stop payment charge to the HOA. This charge was then passed on to the homeowner.
The homeowner is mistaken. Terra did not attempt to process the homeowner's initial check. When payments are made to the HOA lockbox, they are immediately credited to the HOA account. Terra only receives this information afterward. Terra's only input into this situation was advise the homeowner that his initial payment had not been received. That information was accurate.
It is the homeowner's responsibility to ensure that their payment is received by the HOA in a timely fashion. However, even though the payment through his financial institution was delayed, it is apparent he was attempting to ensure the HOA received payment. For this reason, we have reversed the stop payment charge that he previously assessed.
Terra Management Services, LLC Response
04/04/2024
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