Business ProfileforCertified Heating and Cooling, Inc.

Hi. We were under an annual maintenance contract through July 2024. A technician came to our home 2/21/24 for a scheduled preventative maintenance. When he was leaving he pressured us into renewing this maintenance agreement months ahead of our renewal in July. He explained we could cancel before using any of the included services and only showed me signature boxes for the contract. I didnt not have an opportunity to read anything. Just to sign. We found out a few weeks later in March we are moving back to ***** for work reasons. I called certified heating and cooling last week to cancel our $372 service contract which we will not use and have not used any services. We listed our home for sale today. The representative, possibly named *******, said the fee we paid is non refundable which contradicts what the service technician told us when he was onsite. We havent used any services related to the preventative maintenance renewal and the information presented by the technician did not say this was non refundable or else I would have waited until our current maintenance agreement expired in July to renew. The company is unwilling to help us or refund the $372 we paid for future services. We would appreciate the BBBs help with a refund. Thank you for your time and consideration.