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Find a Location

IERNA's Heating & Cooling has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforIERNA's Heating & Cooling

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.4/5stars

    Average of 58 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2005

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    IERNA's Heating & Cooling is a local, family-owned-and-operated, full service Air Conditioning, Heating & Plumbing contractor. We service the greater Tampa Bay area, including Hillsborough, Pasco Hernando, Western Polk and Northern Pinellas counties.

    Products & Services

    Air Conditioning, Heating, Plumbing, Maintenance, Repairs, Sales & Installation

    Business Details

    Location of This Business
    16011 N Nebraska Ave Ste 101, Lutz, FL 33549-6158
    BBB File Opened:
    12/9/2004
    Years in Business:
    20
    Business Started:
    6/6/2003
    Business Incorporated:
    6/6/2003
    Accredited Since:
    2/23/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CAC1813676 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of I-CAC1813676 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Pinellas County Construction License Board

    7887 Bryan Dairy Road Suite 133

    Largo FL 33777

    (727) 582-3100

    https://www.pcclb.com

    BBB records show a license number of CAC1813676 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Hillsborough County Construction License Board

    5701 E Hillsborough Ave Ste 1140

    Tampa FL 33610

    (813) 307-1787

    https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

    BBB records show a license number of CAC1813676 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Pasco County Construction License Board

    7530 Little Rd

    New Port Richey FL 34654

    (727) 847-8009

    https://aca3.accela.com/PASCO/

    BBB records show a license number of CFC1429475 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Hillsborough County Construction License Board

    5701 E Hillsborough Ave Ste 1140

    Tampa FL 33610

    (813) 307-1787

    https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

    BBB records show a license number of CFC1429475 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of I-CFC1429475 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Pinellas County Construction License Board

    7887 Bryan Dairy Road Suite 133

    Largo FL 33777

    (727) 582-3100

    https://www.pcclb.com

    BBB records show a license number of CFC1429475 for this business, issued by Pasco County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Pasco County Construction License Board

    7530 Little Rd

    New Port Richey FL 34654

    (727) 847-8009

    https://aca3.accela.com/PASCO/

    BBB records show a license number of CFC1429475 for this business, issued by Hernando County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Hernando County Construction License Board

    789 Providence Blvd

    Brooksville FL 34601

    (352) 754-4050

    http://www.hernandocounty.us/home

    BBB records show a license number of CAC1813676 for this business, issued by Hernando County Construction License Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Hernando County Construction License Board

    789 Providence Blvd

    Brooksville FL 34601

    (352) 754-4050

    http://www.hernandocounty.us/home

    Type of Entity:
    Corporation
    Alternate Business Name
    • Kimarie, Inc
    Hours of Operation

    Primary

    M:
    7:00 AM - 10:00 PM
    T:
    7:00 AM - 10:00 PM
    W:
    7:00 AM - 10:00 PM
    Th:
    7:00 AM - 10:00 PM
    F:
    7:00 AM - 10:00 PM
    Sa:
    8:00 AM - 10:00 PM
    Su:
    8:00 AM - 10:00 PM
    Contact Information

    Customer Contact

    • Mr. Rob Kress, Manager
    • Mr. Peyo Picazo, Marketing Coordinator
    • Ms. Yolanda Graf, Customer Relations Manager
    Additional Contact Information

    Fax Numbers

    • (813) 949-9266
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Currently I have a leaking PVC pipe in my attic that I contacted IERNA about. I was informed that it would be an $89 service charge and that I would be charged for the job not by the hour. Therefore, I isolate the area of concern prior to the technicians arrival. The technician arrives and looks at the pipe. At the time of the visit the pipe was not leaking something that I explained before he looked at it. I informed him that I watched it slowly drip from the bottom of the joint connecting two pipes for 20 minutes the previous day. The technician asks me to run all the hot water from the two bathrooms located upstairs which I do. After running the water for 15 minutes he states that he cant figure it out. He mentions that he bent something in my toilet because he thought that it was running to long when he flushed ************ I bet your water bill is crazy right? I respond no it was only $70 dollars last month So basically the toilet wasn't the issue nor why I contacted them. Again, he states that he cant figure out the problem and thus takes no action. Fair enough with one exception, ***** charges me almost $300 for the visit with zero resolution. Again, I was informed I would be charged for the job what job? Nothing was resolved. Therefore, I contact the office & ask to speak with the Plumbing manager named ***. I asked if he could help me understand the charge considering that nothing was resolved. For 3-days I speak with IERNA asking if *** would call me back and clarify some questions that I had. However, nobody calls me back after I contact them 4 times in 3 days requesting to speak with ***. My complaint isn't the fact that the technician couldn't figure out the leak its the failure of the organizational leadership to follow-up with a concerned customer. On their website they state that they are committed to customer service. I completely disagree with that statement and their actions prove otherwise.
    Read More

    Customer Reviews

    58 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    philip p

    1 star

    04/18/2024

    This is a rip-off company! They charged me $750 for 2 hours labor and did not fix my problem! My toilets were backed up so the tech removed a toilet and ran a snake down the drain and told me my septic tank was full. I guess they knew they had me in a desperate situation and took advantage of the situation. *********

    IERNA's Heating & Cooling Response

    04/19/2024

    We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager reach out to you?

    Local BBB

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