Business ProfileforGary Air

Name: Gary Air
Address: 1891 N East Ave, Sarasota, FL, 34234-7669, USA
Telephone: (941) 957-0049

Air Conditioning Contractor

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Overview

Gary Air provides complete residential and light commercial air conditioning and heating services including 24 hour service, repairs, preventive maintenance, replacement of units, and heat pumps.

Products & Services

Products: Rheem, Ruud, American Standard, Comfortmaker, Trane
Services: Residential & Light Commercial Repair and Installation services

Business Details

Location of This Business

1891 N East Ave, Sarasota, FL 34234-7669

BBB File Opened:

4/25/1997

Years in Business:

Business Started:

10/1/1994

Business Incorporated:

9/11/1995

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of RA0066784 for this business, issued by Florida Department of Business & Professional Regulation

These agencies may include:

Florida Department of Business & Professional Regulation

2601 Blairstone Rd

Tallahassee FL 32399

(850) 487-1395

http://www.myfloridalicense.com/dbpr/

BBB records show a license number of CAC1813521 for this business, issued by Florida Department of Business & Professional Regulation

These agencies may include:

Florida Department of Business & Professional Regulation

2601 Blairstone Rd

Tallahassee FL 32399

(850) 487-1395

http://www.myfloridalicense.com/dbpr/

BBB records show a license number of CTACB - CAC1813521 for this business, issued by Sarasota County Construction License Board

These agencies may include:

Sarasota County Construction License Board

1001 Sarasota Center Blvd

Sarasota FL 34240

(941) 861-5214

https://building.scgov.net/PublicPortal/Sarasota/SearchContractor.jsp#

BBB records show a license number of CAC1813521 for this business, issued by Manatee County Construction License Board

These agencies may include:

Manatee County Construction License Board

(941) 749-3047

http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

BBB records show a license number of CAC1813521 for this business, issued by Hillsborough County Construction License Board

These agencies may include:

Hillsborough County Construction License Board

5701 E Hillsborough Ave Ste 1140

Tampa FL 33610

(813) 307-1787

https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

BBB records show a license number of CAC1813521 for this business, issued by Charlotte County Construction License Board

These agencies may include:

Charlotte County Construction License Board

18400 Murdock Cir

Port Charlotte FL 33948

(941) 743-1201

https://secureapps.charlottecountyfl.gov/CitizenAccess/

Type of Entity:

Corporation

Alternate Business Name

Christopher Air & Heating, Inc.

Hours of Operation

Primary

M:: 8:00 AM - 5:00 PM
T:: 8:00 AM - 5:00 PM
W:: 8:00 AM - 5:00 PM
Th:: 8:00 AM - 5:00 PM
F:: 8:00 AM - 5:00 PM

Business Management

Mr. Gary Christopher, President
Ms. Diana Christopher, Vice President

Contact Information

Principal

Mr. Gary Christopher, President

Customer Contact

Mr. Gary Christopher, President
Ms. Diana Christopher, Vice President
Mr. Bob Thurber, General Manager

Additional Contact Information

Fax Numbers

(941) 951-0057
Primary Fax

Industry Tip

BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

Customer Complaints

2 Customer Complaints

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Most Recent Customer Complaint

07/31/2023

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

In June 2021 I had Gary Air install a new heat pump AC unit. The unit cost $6000. Since the unit was installed I have had to make 7 service calls to the company for various reasons. The unit freezing up, the unit not blowing cold air, the unit just not cooling the house properly. After speaking to several of their technicians and one of the gentleman that work out of the shop(***) I asked what it would take to get this resolved. They sent me a quote for $4400.00. No follow-up made. I asked to escalate this issue to the owner. I spoke to the owner on 7/20 and he advised he would be out to look at the system because he even agreed that was excessive. After he inspected the unit he advised me they put in the wrong unit. It was too big for my home and the duct work I have which is causing all the issues. ****, the owner advised me I needed a 2.5 ton unit not the 3 ton they installed. He then told me he cant get a 2.5 ton because they arent made anymore. Not true I found out. He offered me a 2.5 ton unit that was used. I told him I wasnt comfortable taking something that was 2 years old and in someone elses home. On Friday, 7/28 my unit broke again. Unit just blowing hot air. We turned off the unit about 3:15 pm and 2 messages were left for ****. No response. I called again at 6:00pm. He picked up and advised I should have called the shop for service. He then advised me he has no after hours service. I stressed we needed the air fixed. 85+ degrees in the house with 2 adults and a child. Not resolved Friday and then he phoned me on Saturday advising one if his technicians could come out. I advised someone would be at the house in 2- 3 hours to let them in. After waiting 2 hours for someone to arrive I phoned **** again. He said none of his technicians could come out. We went all weekend with no AC. When I urged him to get someone out he suggested I call another company. Im completely disgusted in this company and need a resolution. At this point I want a refund.

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Customer Reviews

2 Customer Reviews

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Most Recent Customer Review

Nikita Y

07/29/2022

Very poor quality services. Mr. Bob has been calling me for about 2 years offering their services. When my AC broke, I called for help. A technician came and said that evaporator coil is old and a valve is broken. Then I got a home warranty and they wanted another visit so I had them come again. 2nd guy only mentioned a coil that's old, but didn't find anything broken. 2nd guy didn't charge me money even though I asked to pay, then I called their office and mentioned payment, they didn't charge me again. When I called later and asked to mention in quote that cleaning won't help (Home warranty asked for it), the lady said that they will only help me if I pay for the 2nd visit (I had offered them payment already twice at this point). She sounded as if I was refusing to pay. I paid over the phone and they didn't do anything. I called again and another lady was very irritated by my call, said she will do what I asked and hung up. Didn't do anything. Meanwhile, my AC blows hot air non-stop when completely shut down, so their 2 techs not only had different diagnoses, but also none of them was right. This whole nonsense cost me $325 with zero help. And then Bob calls me asking if I need a new HVAC. Conclusion: they can't diagnose a problem, accuse you of not paying when didn't charge you themselves, try to sell you a new unit when you only need a minor repair.

Read 1 More Customer Review

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BBB of West Florida

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Gary Air

Business ProfileforGary Air

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Overview

Products & Services

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Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

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