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          Find a Location

          Basements Love Us Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Basements Love Us Inc.

              3653 Salmon Street Philadelphia, PA 19134-5534

            • Basements Love Us Inc.

              519 Cinnaminson Avenue Palmyra, NJ 08065-1664

            Business ProfileforBasements Love Us Inc.

            Waterproofing Contractors
            Multi Location Business

            At-a-glance

            Customer Reviews

            3.17/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business specializes in installing water management systems, performing mold remediation, and structural repair work.  

            Products & Services

            Sump pumps, Battery back up pumps, Water jet back up pumps

            Business Details

            This is a multi-location business.

            Find a Location

            Basements Love Us Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Basements Love Us Inc.

                3653 Salmon Street Philadelphia, PA 19134-5534

              • Basements Love Us Inc.

                519 Cinnaminson Avenue Palmyra, NJ 08065-1664

              BBB File Opened:
              4/27/2012
              Years in Business:
              13
              Business Started:
              1/1/2011
              Business Incorporated:
              1/19/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PA092300 for this business, issued by Office of the Attorney General-PA

              These agencies may include:

              Office of the Attorney General-PA

              Strawberry Square, 14th Floor

              Harrisburg PA 17120

              (800) 441-2555

              http://www.attorneygeneral.gov

              Type of Entity:
              Corporation
              Business Management
              • Mr. Shawn Becker, President
              • Ms. Shannon Yockel, Administrator
              Contact Information

              Principal

              • Mr. Shawn Becker, President

              Customer Contact

              • Mr. Shawn Becker, President
              Additional Contact Information

              Fax Numbers

              • (856) 389-5133
                Primary Fax

              Email Addresses

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Are wooden basement doors are starting to rot so we called me basement love us . Hey sales rep came out Tom K******** is his name explain to us the installation of the new door over existing brick and ordered a custom new ***** door. They told us it would take two days they would remove the old wooden door from the top of the block re-parched the block and the next day install the top on my existing block. However when they came they knocked my block down install the smaller door and left a 1 foot hole on either side of mine the new door there trimwork looks like it was done by a three year old. And my basement is covered in dust from one end to the other than they did not clean To me I did not receive what I was told I am not happy with this product and would like to have what I originally purchased install
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Karen B

              06/27/2023

              I am deeply disappointed in the customer service that I received after I contacted the company with a water in the basement problem. I had gotten the waterproofing done and paid the entire $8,724.00 bill off before I retired and the next year my basement was flooded. In good faith, I told the company to waterproof my basement. In good faith, I was told that if I got all the parts of my house done there would be no more water in the basement. The crack that is on the foundation was there at the onset of the survey and assessment of the job and price given. It had rained hard and the water has returned. The technician came out and then even from his visit more water has come. The company is advising me that a crack that was already there when I initially called would have to be repaired for an additional $3,000.00. My original agreement even states that service calls for seepage could be made for charge or no charge but this company does not take any responsibility for my situation or seem to care.

              Basements Love Us Inc. Response

              06/28/2023

              As we explained to the customer, we performed our work as per the fully executed legal contract dated 3/4/21. On the contract the customer paid for an interior waterproofing system that carries a warranty for any further water penetration coming up through the floor where our system was installed along the perimeter where the wall meets the floor only. On 4/17/23 the customer contacted us, nearly 2 years later, and indicated that she was having an issue. We were responsive and came out to the customer’s home on 4/20/23 to observe our system further and conducted testing. The system that we installed was in full working order and we have photos to substantiate. We provided the customer with a full recap of our findings. We explained to the customer that our warranty does not cover any foundation walls and offered a solution to her to eliminate this foundation crack that was leaking. Once we advised the customer it was additional work, she was not happy with our response. The scope to repair a foundation crack is a structural repair and not related to the waterproofing system. Please also note that the foundation crack has nothing to do with the interior job that we completed and also is not written on our contract. There is no indication of a structural repair of a foundation crack on our legal contract. Unfortunately, as with any business, we do not come out and perform additional work at no additional charge. We offered her a solution to help assist her and she declined. The work that we performed was agreed upon and completed as per the fully executed contract. Prior to the start of job the customer was walked over the entire job scope and at the completion of the job was fully walked over and the job scope was signed off and approved by the customer. The customer still has a warranty for the work that was completed relating to the waterproofing system that was installed. However, as we explained to the customer, for any additional work for a structural foundation crack there is an additional charge.

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