92 Customer Reviews
Review from Sterling Automotive G
1 star09/18/2024
Quench has been extremely disappointing. After purchasing a water machine for our small business, our contract was transferred to them. They raised our monthly bill without notice, which is a clear breach of contract since theres no clause allowing for that. They also failed to provide the promised annual maintenance, as stated in our contract, only showing up after three years. To make matters worse, we were charged paper fees even though we chose paperless billing. When we sought to get out of the contract due to their breach, they wanted to charge us nearly three times the value for a discontinued model. We just want to be done with this company. If you decide to work with them, be sure to read your contract carefully and hold them accountable.Review from Tammy S
5 stars09/13/2024
Our account is managed by a 3rd party... Field technician **** Main came today to perform routine maintenance. Once we told him of ongoing issues with pressure in the building he took the time to fully diagnose our water cooler. Our unit is flowing right again and looks cleaner than I've ever seen it.Review from Ernest R
5 stars09/06/2024
Very courteous, respectfully nice and handled the issue at hand quickly.
Quench USA, Inc. Response
09/09/2024
Thank you, ******, for sharing your recent Quench experience. Please keep sharing with friends, colleagues and across our other Quench social platforms. Have a wonderful day!Review from William B
5 stars08/27/2024
What a great team Quench has down here in *****. Very professional and always on time when servicing my account. Keep up the good work!Quench USA, Inc. Response
08/28/2024
Hi *******,
Thank you for sharing your service experience of our Quench Tampa team and products. Continue sharing with friends and on our other Quench social platforms.Review from Millie B
5 stars08/23/2024
************** was very professional and pleasant to speak with and assist in getting the work order created. I wished all customer service experiences were as exemplary as the call with ******. I to am in customer service and reward my team members when they show exemplary skills. I hope he gets the recognition he deserves. Thank you.Quench USA, Inc. Response
08/28/2024
We are truly grateful for the opportunity to assist you through our dedicated ************* Specialist, ******. Rest assured, your invaluable feedback has been shared with him, and we are committed to delivering exceptional service to meet your needs.Review from CB T
5 stars08/19/2024
I worked with ********************************* to set up a water system for my office in **********, **. He was so helpful, very friendly, and incredible responsive to all of our questions and requests.Quench USA, Inc. Response
08/22/2024
Hi,Thank you so much for sharing your recent sales experience with our Quench Sales Account Manager, *******! Keep sharing your feedback on our other Quench social platforms.Review from Elizabeth R
5 stars07/26/2024
This has been one of the smoothest transactions I've ever experienced. From the initial phone call to the email exchanges, ********************************* made me feel like a top priority. Im definitely going to share this great experience with other local businesses. We recommend Quench water services!Quench USA, Inc. Response
08/01/2024
Hi,Thank you for sharing your recent sales experience with *******. We absolutely agree that he is exceptional, and we sincerely appreciate you taking the time to share with other local businesses. Your support means a great deal to us!Review from Jennifer D
5 stars07/24/2024
Today I spoke with ******************, she was pleasant and very helpful. Enjoyed our conversation and was able to help me with what I needed.Quench USA, Inc. Response
08/01/2024
Hello,Thank you for sharing your experience. It's great to read our customer's feedback. We're happy you had a great service with our Quench representative, *******. We can't wait to share with ******* and our team.Review from Nikki M.
5 stars07/17/2024
Kaleim R was the best and super efficient and friendly 10/10 give him a raise.Quench USA, Inc. Response
07/24/2024
Hi *****,Thank you for taking the time to share your recent experience with Quench technician, Kaleim. We truly value your feedback and are grateful for your continued support.Review from Isabel D
1 star07/11/2024
Quench has a horrible business model. They make their customers do all the work, such as scheduling the next appointment. Then when we do schedule the appointment, Quench does not show up. We had an appointment for July 10, which I had to call twice to schedule, and which I finally got a confirmation email for. I had to call twice, and they confirmed it twice, but they never showed up. Quench never texted, emailed, or called to let us know why they did not show up . We will be leaving Quench since they have shown us that they do not care about customers. They are very good at collecting their money every month. Other than being great at collecting their monthly payment, Quench STINKS. DO NOT USE this company.Quench USA, Inc. Response
07/16/2024
Hi ******,Update: 12:33PM CT- Our scheduling team is reaching out to provide an update. Thank you again for reaching out. Again, we truly apologize for the inconvenience this has caused.We're truly sorry to hear about your experience with us. This is not the level of service we strive for. We appreciate your feedback and will work to address these issues internally. We hope to regain your trust in the future. Thank you for bringing this to our attention.
Customer Review Rating
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