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Find a Location

Printfly | Rush Order Tees has 1 locations, listed below.

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    Business ProfileforPrintfly | Rush Order Tees

    Custom Shirts
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.49/5stars

    Average of 271 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/5/2012

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Custom T-Shirts & Apparel, Screen Printing, Embroidery, Rush T-Shirt Deliveries, Design Review & Repair, Samples, Vinyl Transfer, Foil Printing, Direct to Garment, 3-D Dimensional Printing, Team Personalization, Custom Greek Apparel

    Business Details

    Location of This Business
    2727 Commerce Way, Philadelphia, PA 19154-1011
    BBB File Opened:
    8/29/2005
    Years in Business:
    21
    Business Started:
    9/17/2002
    Business Started Locally:
    9/17/2002
    Business Incorporated:
    9/17/2002
    Accredited Since:
    1/5/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • South By Sea
    Business Management
    • Mr. Jordan Nemeroff, President
    • Mr. Michael Nemeroff, VP
    Contact Information

    Principal

    • Mr. Jordan Nemeroff, President
    • Mr. Michael Nemeroff, VP

    Customer Contact

    • Mr. Michael Nemeroff, VP
    Additional Contact Information

    Fax Numbers

    • (215) 677-2835
      Other Fax

    Phone Numbers

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/18/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered several print items from this company and did not receive quality work. The hand towel that I ordered was printed UPSIDE DOWN, rendering it useless. The logo on the shirts that I ordered isn't directly centered, which I addressed in a special comment section when ordering my items. I centered the logo based on what the website's grid was saying was centered, even though it did not look centered on the sample picture. There is a space for special instructions when placing an order, where I stated this - to make sure that the logo was actually centered because where the grid was saying it was centered didn't look centered to me. This was blatantly ignored or disregarded. Even the mug I ordered was printed with the logo lower than I placed it. The mug is still useable (though it is annoying that the logo was placed where it was because it looked 10 times better placed higher where I had it) but the rest of the products are useless. I emailed the business stating all of this and a picture of the towel (I didn't have time to get pictures of the shirts) and received an automated case number but then never heard a word back. I am clearly being ignored and at this point, I've already gone elsewhere and ordered new products. I would like a refund for all of the products but the mug.
    Read More

    Customer Reviews

    271 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ni S

    1 star

    01/14/2024

    Responsive customer service but this place is starting to feel like a scam. I’m not getting what I ordered and I just want my money back. I ordered a few shirts that had the same design with different color ways. Two of the shirts in the order got switched with the color ways, one color way on the front and another on the back. I was disappointed, customer service was quick to process a reprint. However, they immediately made a shipping label and sent me a shipping notice, but USPS indicated they hadn’t received it for almost two weeks. When I reached out to customer service just seeking a refund at this point, they said they don’t issue them due to the custom nature, and would just re-re-print them. I asked them not to, figuring the first re-print would get shipped eventually. They re-re-printed anyway, and you know what, the order was even more wrong than the first time. Now the entirely wrong color way is on the whole shirt. Still waiting on customer service response but what a disappointment. I paid for a product they can’t seem to make, they won’t issue a refund, but will print shirt after shirt after shirt after shirt to make it right. You’re not saving much by working with this company, and it’s not worth the trouble.

    Printfly | Rush Order Tees Response

    01/16/2024

    Hi Nicole - Apologies for the confusion with your order. Typically, we always reprint any mistakes that were made to ensure our customers are satisfied with their order. In this case there were clearly additional issues on our end with getting your order printed correctly. We will issue a full refund immediately for your troubles. Thanks for your feedback and patience. - Customer Service Team

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