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          Trinity Wiring Solutions, LLC has 1 locations, listed below.

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            Business ProfileTrinity Wiring Solutions, LLC

            Security System Monitors

            Contact Information

            3750 Centerview Dr

            Chantilly, VA 20151-3200

            Get Directions
            Visit Website
            (703) 257-9403

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            3750 Centerview Dr, Chantilly, VA 20151-3200
            BBB File Opened:
            10/27/2008
            Years in Business:
            22
            Business Started:
            12/1/2001
            Business Started Locally:
            12/1/2001
            Business Incorporated:
            12/18/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705142607 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 9/30/2025.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            BBB records show a license number of 2705142607 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 9/30/2025.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            http://www.dpor.virginia.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Trinity Monitoring
            Business Management
            • Mr. Brendan F Armstrong, President
            Contact Information

            Principal

            • Mr. Brendan F Armstrong, President

            Customer Contact

            • Mr. Brendan T Armstrong Jr., Controller
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/27/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Trinity wiring solutions has terrible customer service. They are inefficient, when handling customer issues. I have made several calls to resolve a issue with the equipment. I have received no real guidance in when the issue can be resolved. I was advised that I have to be out of service with no doorbell or camera for a week. When questioned, how would I be able to function without it, I was furthered advised I could be paying $95 for the service trip since my product is out of warranty. I have had the service for under 2 years, and have had several issues with their service. Despite the shortcomings, I have paid my bill timely every month yet the service is lackluster at best.
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessy P

            08/31/2024

            Trinity was the service provider that did the pre-wiring for our new build ***** home in **************. We had a lot of work done by them and overall have had a great experience until recently. We had an HDMI cable pre-wired to not show cords around the TV. That HDMI cord they used has since melted around the connection point and no longer works. Since Trinity decided to be cheap and lazy and staple the cord to the interior wood during install instead of using a tube or some other mechanism that would enable you to pull the cord through to replace it, there is not easy solution to fix it. Instead of offering to fix it or providing a discount on repair, or taking any type of accountability, they stated this is how they install pre-wirings even though I know they do not do it that way anymore, probably for this reason. They told us that the only thing they can do is convert the old connection spot into a new HDMI using a device that costs ********+ and that we would also have to pay labor which would be at a minimum $500 more dollars. So due to their laziness and cheap wiring, if I want to fix it, I will have to pay over $1000, which does not include the $500 or so I paid for the initial prewiring. Ridiculous.

            Trinity Wiring Solutions, LLC Response

            09/04/2024

            Hello! This customer bought a home through a builder (***** Homes) and we are subcontractors to the builder, and we complete low voltage work based on that builder standards. We must follow builder standards as we work for them, and it is not part of the home contract to add conduit (aka a tube) for HDMI prewires for this builder. We install over 1000+ HDMI'S a month for this builder and never have any issues. This work was completed back in 2021 and the home is out of its 1 year warranty from both the builder and Trinity, as again we work for the builder. When the customer contacted us we did offer a solution that would be at the customers expense, since again, this home is out of warranty. Once an HDMI is broken it cannot be fixed, we can add a balun kit or re run a new HDMI, again, either option is at the customers expense as the builder will not cover this cost.
            Read 2 More Customer Reviews

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