Business ProfileforVintage Tub & Bath, Inc.

I ordered a shower pan from this company in 04/06/2024. Multiple issues with this company. 1- Shipping took longer that what was advertised and from the *** on my order confirmation. Vintage Tub received my order (4/6) and $1201.64 was paid to them. After payment, Vintage Tub stated the product was back ordered. Once shipped, they used a shipping company called ****. **** held my shipment until they delivered on 05/22/2024. **** would schedule a delivery date and cancel the night before and reschedule. This happened multiple times. Eventually Ceva stopped all contact. Phone number for **** listed on their emails was not in service when I attempted to call. I ******* them and called the local office. A woman on the phone found my shipment and scheduled my delivery. 2- The package arrived. (At this point the contractor is waiting on the shower pan and we are delayed) Package was a crate and not possible for me to open. ********** did not provide any forewarning of how to open the product and that tools are required. I was not prepared for opening a crate at delivery. My contractor arrived 5/24 and was able to open crate. After opening we discovered pan was broken in 3 pieces. 3- I contacted Vintage Tub to report damage and requested a resolution. I spoke with a *** ***. She stated she was going to work on an exchange. I emailed her pictures and a summary of the issue. *** was nonresponsive to all follow up emails and did not follow up via phone. It took several phone calls from me to get status u[pdates. The exchange was ordered and was pending for over a month. I would call during these weeks and *** would state the order is pending and apologized for inconvenience. Beginning of July I made my final call and was told there was in fact no exchange or order for a new pan because I didn't open the crate and report at delivery. 4- Only 4 and 5 star customer reviews on company website are published. This company is selectively publishing their reviews. Deceptive