Customer ReviewsforZoom Drain & Sewer Cleaning

Never use this company: we hired them to fix our outgoing water line and in the process they damaged the water main going into our home, resulting in over $10,000 of damages they refused to pay. We have evidence and the project manager admitting their mistake after the fact but never told us that they fractured the water main during their repair of the outgoing line. They tried to cover it up by replacing the fractured part of the pipe but it ended with our front yard being flooded and having our water turned off for a week. Never use this company as they take shortcuts that will cost your thousands of dollars.

Very, very poor service and communication skills. I hired Zoom drains (phoenixville, PA) to clear a drain line for me and asses what needed to happen next. They gave me a quote to replace the curb trap and said it would be a one day process. We decided to move forward. They showed up to our house and had 3 guys on site. It took them 8 hours just to dig the hole and cut the pipe. After doing that, they decided to leave without saying anything to my wife, who was home all day. They failed to tell my PREGNANT wife that she would not be able to use the toilet or water for a whole night. I had to call zoom to ask why it was not finished and why they were so unprofessional in not telling a homeowner that they would not be able to use their toilet. They did not return my call until 9:00PM that night (3 hours later). They had no excuse as to why they would leave a home without telling the residents: A) the job took longer than expected B) when they would return, and C) you can not use your water/toilets. During the install process, they had to cut into my driveway. In the quote, they include pouring the concrete to patch the driveway. It has now been over 2 weeks since they replaced the pipe and they still have not returned to patch the concrete. I have called multiple times since to voice my displeasure and to find out when it will be taken care. Ive been told that they will return my calls, but have not heard from anybody. The only time they will call, is to request payment for the UNFINISHED service. As someone who works in the trade, this is the worst service I have ever encountered, for such a simple process.

Not an honest company, can't trust their work nor their words. We hired them for video camera inspection of underground storm drains. Their tech gave us a verbal report saying that the inspection was completed. and based on the inspection, there is no leak and he marked the positions of our underground pipes. However, on request, they could not produce any videos to us as they should. It turns out no video inspection was done. After we got very upset, a senior tech came to redo the job of taking video. This more experienced guy could not put the camera through after trying for 2 hours. The first tech's INSPECTION RESULTS were MADE UP. This is DANGEROUS with potential devastating consequence to the homeowner. They also manipulated the invoice to say that we hired them for cleaning pipes instead of video camera inspection.