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          Find a Location

          Connect America has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileConnect America

            Medical Alarms
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            816 Park Way

            Broomall, PA 19008-4215

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            Email this Business
            (800) 815-5809

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            Customer Reviews

            1.52/5

            Average of 23 Customer Reviews

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            Customer Complaints

            77 complaints closed in last 3 years

            30 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/26/2005

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Connect America is an independent provider of medical alert systems, remote patient monitoring and medication management solutions offered directly and through their healthcare network partners. 

            Products & Services

            Medical Alert Systems & Devices, Medical Alarms, Personal Emergency Response Services, Mobile Alert Systems, Remote Patient Monitoring

            Business Details

            This is a multi-location business.

            Find a Location

            Connect America has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              816 Park Way, Broomall, PA 19008-4215
              Email this Business
              BBB File Opened:
              1/27/2005
              Years in Business:
              20
              Business Started:
              1/9/2004
              Business Started Locally:
              1/9/2004
              Business Incorporated:
              1/9/2004
              Accredited Since:
              7/26/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • ConnectAmerica.com
              • Medical Alarm Company
              • Medical Alarm System.com
              • Medical Alert ID Card
              • Medical Alarm Dealer.com
              • Alert 911
              • Medical Alarm.com
              • Medical Alert Company
              • Mobile Alert Systems
              • Angel Medical Alert
              Business Management
              • Mr. Ken Gross, Chairman
              • Mr. John Brady, COO
              • Mr. Richard Brooks, President
              Contact Information

              Principal

              • Mr. John Brady, COO
              Additional Contact Information

              Fax Numbers

              • (610) 353-1350
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              77 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/20/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I ordered a Medical Alert system for my mother in Phoenix 13 months ago and have been paying the monthly charge. I cancelled my credit card on file due to fraud and found out my mother hasn't used Medical Alert for six months.I calleed Medical Alert to cancel my Mom's plan. They were supposed to send a return label for the equipment. She hasn't received it.Meanwhile, I have been harassed with phone calls three times a day asking for a new credit card number to continue service. The calls are from random numbers. Some are robo calls and others have a live person. I spoke to a customer service rep, stated I cancelled and asked for the calls to stop. However, it hasn't. The calls are relentless. This is harassment and needs to stop immediately.Just send the return label to my mother so she can return the equipment and quit calling me about giving a new credit card to continue the service. It's over. I would never recommend your company after this terrible experience.Please have a manager call me to confirm I will not receive another phone call.
              Read More
              Read 76 More Complaints

              Customer Reviews

              23 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Diane B

              09/02/2024

              My mother purchased the medical alert on May 13, 2023 for $599 for a year. After finding out that her insurance gives them for free she called to cancel this around five days prior to the years end. At this time she was advised that the contract would be cancelled and that she had to send back the equipment, which she did send back. A month later she seen her bank was charged the $599 for another year. She called and they apologies and stayed she would be issued a credit in 30 days. That 30 days came and she received her credit however it was for $514.45. She then called back and was advised that she was not only charged a restocking fee that was never mentioned over the phone on original purchase call, but was also charged the days AFTER the contract ended up to the time that the box was received back to the company, which was also NOT advised of this process during the initial cancelation call. My mother has since placed a call to her attorney for the non complaint charge to her account as well as the ***********************.
              Read 22 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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