Customer ReviewsforGerhard's

We went here because we thought it was a family owned business that would have better customer service than the big box stores. Unfortunately we were very wrong. Possibly the most stressful delivery experience I've ever had and I have managed properties for the past 25 years. We are still awaiting resolution for multiple damaged appliances after the stress of getting them delivered in time.

Good Afternoon ,We are sorry to hear about your experience, I see in our system we have offered a damage allowance on both of the damaged products and parts were ordered for the damaged crisper bin in the refrigerator. Please feel free to reach out to me directly if you have any other concerns .

Great place to shop. Got portable air conditioner broke first week. They replaced it few days after I called. THATS GREAT SERVICE.

Thank you for taking the time to share this positive review. We do appreciate your business and we are glad you had a good experience.

We bought both a dishwasher and refrigerator from Gerhards Malvern. The salesperson grossly misrepresented the difference between the lower Bosch model and next one up. It is obvious that neither she nor the manager had ever seen this model. She said the only difference was a plastic bottom. We wanted a single piece stainless interior (there are 2 seams that the tech only said was going to leak in a matter of time). There is no pan on the bottom (we are replacing this due to a leak so that was kind of important for us to know). Racks are flimsy, the unit smells and doesn't even get the dishes clean. I had a Bosch dishwasher previously and this is nothing like what I had. We asked to exchange and all they can say is sorry, you'll have to pay for a new one. Needless to say we cancelled our refrigerator order we didn't yet receive. They need to educate themselves about their products. She said they had no complaints which I'm sure is a big lie. I can't believe they sell this model. (100 series). we will even pay more for a higher model, but all they can say is that there is nothing wrong. We've already had installers out twice as it was installed crooked. Spray arm broke multiple times. Their own Tech said this is going to leak. I guess it's 10 years of services calls. SHAME ON YOU for not providing customer guidance. if we had known what we were getting we wouldn't have bought this. Don't shop at Gerhards. order ********

We are sorry you feel that you had a bad experience. Our sales team would not have information regarding any complaints regarding this particular unit as only a service company or Bosch themselves would be able to answer that question. There is plenty of consumer literature and access to information online as well. With regard to service repair, you had received, Gerhard's Appliance is a retail sales location only, we are not a servicer. Factory authorized servicer on this case was FAST Appliance repair. It is our understanding however that as of 7/24/24 your issues have been resolved.

This is very typical of every person I've spoken to at the company. No one wants to take responsibility and no one calls back. I finally spoked to the manager and she doubled down in misinformation. You are either poorly training your personal or training them to lie. I was told by both the saleswoman and the manager that the only difference between the 100 series and 300 series is the plastic bottom. I later read the product literature - I should NEVER have trusted your uninformed sales people or those that only want to make a sale - and that was not at all true. The rack system IS completely different along with a few other things. Those things are very important to us and I do not appreciate the attitude of your management saying this is our problem. You need to train your people to either say I don't know I'll check or not lie. I don't appreciate being told things that are contrary to what is in the product literature, not giving us the name of a person that could help us and not calling back when they said. I have know had FAST out for a 3rd time. And additional parts are on back order. Our issues are NOT resolved. At least I was able to cancel the order for the refrigerator.

We are so disappointed with the service we received from Gerhard's in *******. This was for a Bosch dishwasher that DOES NOT WORK! It was installed 3 weeks ago and we are still handwashing our dishes. Gerhard's wants the dishwasher fixed rather than exchange. I can't imagine they want us to pay full price for a appliance that DOES NOT WORK. Several calls and emails have gone unanswered. Stopped at the Ardmore store and still no feedback from ************************* Order number: O0363114

We are sorry the customer is having an issue with their new D/W. After further investigation we found that the customer self-installed the dishwasher. It was not installed by our factory authorized installers so we do have to follow the manufacture guidelines for repair.******** called in to report unit not working. Gerhard's customer service assisted in contacting and scheduling a service call with authorized factory servicer. A technician from FAST Appliance repair was scheduled and dispatched. Technician ordered a module for the unit. The part was delivered direct to the customer on 7/7/24 - Our understanding from Gerhard's ******** service agent and the Service repair company is that the customer is refusing service. Our hands are tied as Gerhard's factory authorized installer did not install the dishwasher so we do have to follow the manufacture warranty guidelines. Our customer Service manager did reach out to Bosch, they are denying an exchange as the unit is repairable. The customer should call and schedule to have the part replaced with FAST Appliance ************** ************

Theylie! They do not fulfill their agreements and our stove was damaged a 4500 stove!!!

We apologize for whatever issue you may be experiencing. There is not enough information in this review for me to be able to respond or assist you with the alleged issue. Please contact Gerhards customer service for assistance.

Its the WORST!!!! They have come out three times to try to install our dish washer. Each time its worse. Now we cant even open it. I would never buy anything from this place. I have to touch a star to have this put in but it doesnt even rate a one star

We apologize that you are unhappy with the installation of your dishwasher. After investigating your complaint, I found that the purchase an installation of this Dishwasher was done in March 2022 - A call came into our store May 2022 regarding an issue with the rack, we contacted a factory authorized service company, and they scheduled the customer for service. The customer canceled the service (Notes: provided by FAST APPLIANCE REPAIR) Cust, said they figured out how to put the rack back on the track) We then received another in July 2022, 5 months later. ******* Appliance dispatched a contractor back to check the install after we received that call. We did not hear from the customer for almost one year June 2023 - 2nd visit. Customer called our store again almost a year later. Gerhard's in good faith dispatched a contractor back out to the home in June 2023. We have no further record after June 2023. We apologize for the problems you are experiencing. You can certainly reach back out to a factory authorized service company or the manufacture directly.

Excellent service. Arrived on time. Polite. So respectful and cleaned up after service. Third time we used Gerhards and always satisfied. Also best prices

Thank you for your kind review. We do appreciate when folks take the time out to say something nice.Thank you for shopping at Gerhard's we do appreciate your patronage.

Gerhard's Malvern is a 5 Star Plus. We had Frank K***** as our Salesman. He is completely knowledgeable in all things kitchen appliances. He knew which would best fit our needs, knew prices, provided a convenient delivery date. He was just amazing. Additionally fantastic was Christina Di L****. She guided us in filling out all of the Rebate Forms. They both made purchasing the 4 appliances for our kitchen, a snap. They will have our business for all of our appliance needs in the future.

Thank you so much for reaching out with this awesome review. We appreciate your business, and we also appreciate that you took the time to share your experience with us and the BBB. We will share your review with Frank & Christine and certainly let management know that you were very pleased with your experience with them and Gerhard's Appliance.

I purchased a GE washer and dryer. From day 1 the dryer never got hot. It would take 2 hours to dry a load of clothes. It was serviced 8 times. I asked for my money back but GE said they can only repair or replace the machine. Only Gerhard can refund money. All along I was talking to a Kelly O******. He was not interested in refunding my money. All he wanted me to do was keep servicing the machine. I’m disgusted with Gerhard. My only option is to exchange the dryer through GE. I’m just afraid that giving me the same machine I’ll have the same problem but I have no choice. I’ll never buy from Gerhard again. They totally lack in customer service.

Gerhard's appliance is a retail store. We do not provide service directly. Unfortunately, Gerhard's Appliance can not facilitate a service return without authorization directly from the manufacturer. It is up to GE to provide such an authorization which has been explained. We would be happy to facilitate the exchange when GE provides the authorization needed to do so. According to our records the Customer Service Manager has been assisting you with this service issue and is still trying to work with you and GE to get your issue resolved. Gerhard's also scheduled the customer for 2/12/24 to have an installer come out to your home to check your venting hook up however, the customer canceled this call to the home. I have sent your review to the customer service manager to follow up with you. Thank you.

Yes you did want to come out on February 12 to check to see if the dryer was hooked up correctly. I then informed you that the GE technician was here 6 times after your technician was here twice and the GE technician disconnected the dryer to make sure it was installed properly and that the vent was not clogged. Once that was completed (while he was on the phone with main office GE) it was determined that the machine is faulty. It does not heat up properly. This was documented and was recommended that this machine be returned. When I originally informed Gerhards about my dryer not functioning properly they were the ones that told me I need to have a GE technician to look at it and determine what is needed. GE replaced both thermostats twice and 2 other parts. GE now agrees the machine is faulty. All Gerhard wants to do is repeat everything that was done. Kelly said once GE determines the machine doesn’t work he would work with me to get a different dryer. Obviously that was not a true statement.