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Find a Location

Independence Blue Cross has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Independence Blue Cross

      1901 Market St Philadelphia, PA 19103-1480

      BBB Accredited Business
    • Independence Blue Cross

      1901 Market St Fl 13 Philadelphia, PA 19103-1463

      BBB Accredited Business
    • Independence Blue Cross

      Union Center Plaza 840 First St NE Washington, DC 20065-0001

      BBB Accredited Business
    • Independence Blue Cross

      PO Box 41820 Philadelphia, PA 19101-1820

      BBB Accredited Business
    • Independence Blue Cross

      PO Box 190 Dunmore, PA 18512-0190

      BBB Accredited Business

    Business ProfileforIndependence Blue Cross

    Medical Plans
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    123 complaints closed in last 3 years

    63 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/27/1989

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Health Insurance Plans for Individuals & Families, Employers & Groups

    Business Details

    This is a multi-location business.

    Find a Location

    Independence Blue Cross has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Independence Blue Cross

        1901 Market St Philadelphia, PA 19103-1480

        BBB Accredited Business
      • Independence Blue Cross

        1901 Market St Fl 13 Philadelphia, PA 19103-1463

        BBB Accredited Business
      • Independence Blue Cross

        Union Center Plaza 840 First St NE Washington, DC 20065-0001

        BBB Accredited Business
      • Independence Blue Cross

        PO Box 41820 Philadelphia, PA 19101-1820

        BBB Accredited Business
      • Independence Blue Cross

        PO Box 190 Dunmore, PA 18512-0190

        BBB Accredited Business
      Location of This Business
      1901 Market St, Philadelphia, PA 19103-1480
      BBB File Opened:
      7/1/1976
      Years in Business:
      86
      Business Started:
      1/1/1938
      Business Started Locally:
      1/1/1938
      Business Incorporated:
      1/1/1938
      Accredited Since:
      1/27/1989
      Type of Entity:
      Corporation
      Alternate Business Name
      • Health Plan, Incorporated
      • Pennsylvania Blue Cross
      • Blue Cross
      • Amerihealth
      • Amerihealth Administrators
      • AmeriHealth Administrators Incorporated
      • Amerihealth Insurance Company
      • Inter County Health Plan
      • Keystone Healthplan East, Inc.
      • Personal Choice
      • Blair Mill Administrators, Incorporated
      • Iner County Hospitalization Plan Incorporated
      • Amerihealth Insurance
      Business Management
      • Mr. Daniel Hilferty, President/CEO
      Contact Information

      Principal

      • Mr. Daniel Hilferty, President/CEO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      123 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/16/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Insurance is denying claims as no COB but COB has been updated. Multiple Denials for: ***********************, DOB 1/28/2020. Address **********************************************Charleston WV************************ 9/2/85. Address *************************Charleston WV****************** EOB's are attached. They paid the well child visit and then took it back as they are not primary. Per birthday rule, that plan is primary. My birthday is 11/21/1990. ****** birthday is 9/2/85. i have made many calls about htis issue and I have been told "claims are in review" and then they are denied again.Blue Cross - *** ******** - ************ Member ID *************** Group ****** **/BS Plan 363/865
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brit G

      1 star

      04/17/2024

      I want to say that this organization is the absolutely worst place to work for! I started out as a **************** Representative in operations and was under **********************************. This Supervisor is very cut-throat and will throw you under the bus in order to get her way to the top. Then I wind up getting a promotion as a Senior Issue Resolution Specialist position in Partnership Support working under very bad leadership. The manager ********************************* and the supervisor *************************** are extremely prime examples of horrible leadership and have no clue on how to manage a team. I brought a serious issue one day to *************************** and she started talking about her fancy exotic trips and how she was going to get all glammed up for her baby daddy on a date night. Very unprofessional!

      Local BBB

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