Business ProfileforClassic Homes of Virginia

We signed a contract with the builder: Classic Homes Virginia (CH) (aliases Classic Homes VA and ** ****** **) in December 2015. After signing the contract, during a meeting with CH, we were given a “recommended list” of contractors. Post signing, it took over twelve months for design and engineer requirement meeting. We had completed our loan process in March 2016. Their engineer took six more months to processes paperwork for the city code. Engineer made multiple mistakes, re code requirements, causing us the loss of roof height pitch and square feet of our new home. We then found out, mid project he suddenly retired. Fast forward, building began in Spring 2019, completed in November 2019. Overall, we are happy living in a healthy, insulated, and sturdy home. However, there were multiple construction issues, but some of the key issues were: grading not done properly, last minute charged for Lead-walk, ******* had no jets or electrical connections, wrong door installed in basement, settlement issues, paint peeling, uncaulked fixtures, multiple nails popping out, screens not secured to windows, leaking downspouts. We lost a lot of money for temporary accommodations for delay building. Presently, the issue we have been waiting over 32 months to have fixed properly is a defective ********* window. Five attempts made by Classic Homes. Each time the “new” window delivered is the same or worse. Were told in Spring 2021 a new glass would be provided. Due to COVID, we were patient. Spring 2022, we still did not receive a repaired glass. We sent follow-up email on July 9, 2022, to the President of of Classic Homes, his General Manager plus Director, informing Classic Homes that we had been very patient, since 2019 to get this issue fixed and at this juncture, we wanted a refund ($2000) for the defective ********* window by end July 2022. No response. No check. No acknowledgement. We seek BBBs assistance to get a refund ($2000) for the defective ********* window.