Business ProfileforInterior Federal Credit Union

I would like to say I’m very upset that this situation has forced me to file this complaint. I was very happy with the services provided to me and had a great experience with this credit union until my loan and credit card was put on hold. I applied for membership and was accepted a few days after. I applied for a credit card and personal loan which i was approved for both products. I worked with a great loan processor by the name of ************************* my loan documents/agreement were filled out and signed the same day. The next business day I received my loan proceeds was deposited into my checking account with the credit union. I was so excited and happy the whole process went well. One day I tried to use my account and was unable to when I called I was told my account was put on hold and sometime from the collections department will contact me. I was shocked and upset as I was unable to use my loan Or credit card. I kept calling to get answers as to what is going on. A collections manager by the name of ********************* contacted me and said He cant provide much information about why they froze my accounts but the risk management department said they received a fraud alert about me. I was shocked and confused I kept asking him for more information he said he doesn't have any. I told ************ that I was a identity theft victim in the past and I cleared it I have no knowledge about a fraud alert. I asked to speak with risk management department to get this situation resolved ************ wouldn't give me the number to speak with somebody directly about this issue I'm having. I'm unable to resolve anything regarding my account. I would like to get this situation cleared up and *********** can't help me. I'm very upset about all of this and would like someone from risk management or corporate office to help me fix my issues. I'm unable to use my credit card or loan and believe i'm being discriminated against. I can't get anything resolved