Business ProfileforThe Great Courses

I must share my deeply unsatisfactory experience with Wondrium, a service I've been loyal to for three years, to highlight a crucial concern for potential customers.Over three years, I faithfully paid my monthly subscription fees. However, the sudden discovery of an annual ********* me feeling deceived, leading to this negative review.When I initially signed up, an annual plan was not presented as an option. Only when I tried to rejoin with a friend did I find this discrepancy. I contacted ********'s customer service for clarification.Initially, they redirected me to ****, where I initially signed up, but **** sent me back to Wondrium, as they managed payments. This is where the ordeal began. Instead of addressing my concerns, ********'s customer service adopted a dismissive attitude, claiming I had "fully enjoyed" their service.The heart of my grievance is that I paid $300 more over three years than I would have with the annual plan. When I pointed this out, their response was disheartening. They refused to offer a 50% discount on a 4-year plan (equivalent to $300), citing fairness to other customers.Their notion of fairness raises ethical questions. Other customers didn't suffer a $300 loss due to the absence of the annual plan during my sign-up. Their persistence in this stance seems like an attempt to retain my money, disregarding my legitimate concerns. It's frustrating that, despite my financial loss, they continue promoting their services to me with new customer promotions.I want to emphasize that I never requested a refund. My only request was a fair offer to return to their platform.The underlying issue is Wondrium's failure to understand customer satisfaction and ethical responsibility. They've not only provided unsatisfactory service but also profited from my $300 extra. I caution potential customers to consider alternatives that prioritize customer concerns and satisfaction.