Business ProfileforThe Neat Company, Inc

Strongly advise against purchasing from this company. I utilized their services for my business but encountered a major issue when attempting to cancel. They informed me that I would lose access to all my files unless I paid $50.00 per year for storage. This practice is unacceptable; customers should always have the ability to download their files to an external hard drive. Despite their suggestion to continue the subscription for viewing access, I ultimately decided to cancel. It's not worth the monthly charge to retain my business information without the ability to access it.

Hi Courtney, Sorry for the misunderstanding. You can download your data whenever you need to and we offer steps for how to do this on our help center. After reviewing your recent interaction with us, it seems that you were unable to access your account because it was 3 months past due, therefore the account was in a suspended status. The agent you spoke with did not tell you you had to pay $50/year for storage. He did offer you our $50 NeatVault plan as a saving option since you were using this subscription to store over 10k files in the Neat Cloud. It seems that your interaction with the agent was cut off and he didn't get the opportunity to finish providing you with all your options. Your account has already been canceled per your support interaction, and our agent even waived your past-due balance. You still have over 10k files in the Neat Cloud that are scheduled for deletion per our data retention policy. I have added 7 days of temporary access to your account so you can log in and download all of your files before they are deleted. You can download your files in bulk using our bulk download tool here: ******************************************************************