Business ProfileforAlexandria Toyota Inc.

Thurs Sept 1st,22 took my car to ********************* w/2 issues. #1 vibrations in the steering wheel, which I had since I recvd an oil change& tire rotation #2click noise when turning steering wheel left. I dropped my car w/service rep ******* explained my concerns. Per *****, "sounds like you need a tires balance and will check on the click sound. the cost will be $59.99 for the tire balance. picked car up on Sept 6th, ws told that it ws a balance and unable to hear the clicking. after driving off, I noticed that the car was wobbling. took the car back (2nd) and informed *****. ***** had the mechanic ******* ride with me, the mechanic said he felt it too but unsure of what it was... will check tires again. the TL mechanic comes out after 1.5 hrs asking what i was feeling we took a drive. TL says he doesn't feel it but will talk to *****. TL brings car back says, "we figured it out". when leaving i still felt the wobble. contacted customer relations s/w ***** who asked that i bring the car back. then i was told i needed a wheel (rim). i informed ***** this exact thing happened before after a tire balance which to me was odd. left that day and i hear something jiggling as if something was loose. i called ***** and informed ***** that something NOW sounds loose and i am frustrated and scared to drive. ***** informed me that she would usually turn her music up on her Rav 4 when she hears noises, but to listen out for the noise over the weekend and let her know (that was fri 16th) On sept 18th i was riding on highway 295 something fall off while driving. i left a voice message for ***** and informed that the car is not drivable. ***** Sept 19th and says, have it towed. the bolt fell from my caliber. ***** says, we didn't do your brakes. i informed that the brakes had been done a month, no issues until then were messing w/ the tires. *****, "that was probably the clicking you heard. we will put a bolt on. now i need 2 wheels. called ************** the controller lvm ¬hing to date.