Business ProfileforMI Windows And Doors, Inc

Purchased and paid in full MI windows May 14 2021 from company ***** in Ocala FL Installation started Dec 2021. All windows had energy performance rating stickers stuck on them. These stickers are required for inspection. One window did not fit and one that did installed April 2022. It did not have that sticker on it, frame was damaged and screen did not fit. Calls to ***** about damage have led to the manager of windows Tom hanging up on me. A rep from ***** ***** came to fix the original "botched" install job and the damaged screen and provided a paper copy of an ERP sticker. He also stated that I received standard windows and not ones custom for my window measurements and so many tubes of caulk used to "make the windows fit", hence what I call the botched install. Also a customer care rep from MI, B. H****** states she cannot find a second order for this damaged window as this is the one that replaces the one that originally did not fit. This leads me to believe the damaged window is not brand new. MI webpage mission statement is to "Get it Right Every Time", that their dealers feel great about selling their product, and customer care members are attentive and provide exemplary service. Both ***** and MI have pictures of damaged window and the terrible install job yet *** at ***** hangs up on me and two reps from MI, B H****** and B. S******** have stated would put me in contact with a rep in the Central Florida area but I have not heard from either since July 13th. Neither company seems to want to assist me. ***** has refunded me $937. However I still have to fix what the outside of these windows and sliding door also installed look like. It will require paint and framing and maybe a contractor to make them look like it was a professional job. Therefore I feel one of these companies should refund back to my ******** ******* the balance of $2147. This is original cost $3334 less the $937 less permit fee of $250.