Business ProfileforJenner Chevrolet Buick GMC Ltd.

I will never ever recommend Jenner again. To make a long story short, I purchased my first vehicle with this company in 2009, completely satisfied with the purchase I made back then. My family moved up Island and we needed a new vehicle, so we tried a few vehicles out at the local dealerships in Duncan. After getting pricing for the vehicle with the options we wanted, we decided to go back to Jenner for their best price with stated options. I texted the saleswoman the options we wanted, the price we got in Duncan and had asked her for the best price they can do for us. A few hours later she stated we can get that vehicle in Vancouver. I stated “make it happen” as I was already pre-approved.

We went to go pick up the vehicle a few days later, after the vehicle was being cleaned and readied, but a day earlier than expected. It was now getting dark and close to Jenner closing. The saleswoman showed us the power hatch and asked if we needed help to set up our phones through the apply play etc. My wife jumped in and drove home, and I drove our other vehicle that we went to Jenner with. Upon arriving at home my wife stated that the vehicle did not have the options we asked for. We didn't get a sunroof, navigation and other options. I texted our salesperson at 7:43 pm that night and stated we never got the vehicle that we ordered, and we need to chat by phone in the morning.

I received a call from Mr. Jenner who was already in a denial state. I never even got a chance to speak with the salesperson. Although I texted the salesperson the options that we wanted, it was not the vehicle we ordered. At that time Mr. Jenner stated that they had the exact vehicle in the sales lot. Now I’m very confused why they brought a vehicle in from Vancouver and not just sell us one in the yard. Mr. Jenner pretty much called me a liar although I have all the text messages to and from the sales lady at Jenner. They chose not to fix this. They did not offer to exchange vehicles, nothing. I will no longer use them or recommend them.

Unfortunately we did meet all the criteria that customer had asked us to do. We priced out the higher end version that we had here and he emphatically let our sales person know that he did not want to pay that amount as it was way too much. He then provided a quote from the dealer up Island on the lesser model (the one we brought in) with the exact trim and price in the quote (it's written at the top of the quote from the other dealer that it was the lower trim at the lower price). So, they agree to that lower price and lower trim and we brought it in for them. They saw the vehicle before taking delivery of it as well. If it were a problem at that time, as in the leather seating, panoramic sunroof and navigation features, that should have been brought up then... not hours later. Those are very major differences than a cloth vehicle without a sunroof. We were also very confused as we did quote him initially on the one we had in stock but, as noted above, it was out of their budget and they would not purchase at that price/payment. We sold them the vehicle they agreed to and brought in the vehicle they agreed to.