Business ProfileforSuperior Water & Air, LLC

My household has dealt with Superior Water & Air for a few things over a period of time, so this isn't just a one time issue. I strongly believe they are inflating their reviews because it just seems very suspicious. Mine can not be the only negative experience because cost would be the same for others as well. My latest issue had to do with getting some parts replaced (under warranty) for our water heater, one piece was causing the main issue and the other 2 should just be fixed because eventually it will be a problem. For about 3 hours of work it cost $2200 (again under warranty, so this is for labor.) After I received the signed invoice/estimate, there was a charge of about $500 for a rush fee, because I had requested it. Well, I didn't. I wasn't told there would be a rush fee, the installer said he would see if they have the parts and call back to schedule an appointment. There was NEVER any mention that I would have to pay a fee for them coming back that quickly. I understand SW&A needs to make a profit, however, their cost of labor is absolutely ridiculous! And, yep it's my fault for signing the tablet, I learned my ******* But part of the issue is that the installer could have told me that I was being charged for this and what it meant. I strongly feel this was deceitful! And it's ridiculous that the 3 things I had replaced (UNDER WARRANTY) were treated separately, they could have at least merged them together because the installer was only having to come once, and take things apart already for the main problem. I should have had SW&A come back 3 separate times to get my monies worth. I already paid for the service and just have to deal with it, but I wanted to share my experience with other people and hopefully they can avoid this costly mistake.