Business ProfileforGreat Vacs

I purchased a Proteam vacuum bundle and paid for express shipping. The item arrived almost one week later. The box was badly damaged with holes on the sides and extensively taped, showing they were trying to reinforce the sides of a very thin, flimsy box. I opened the box to find the vacuum canister lying inside (not in any plastic wrap) along with an extension cord that was wrapped up but looked rather sloppy. The parts were all in plastic packaging but there was no owners manual so assembly was difficult. There is a small cord that extends off the vacuum hose but it’s unclear where that attaches and I emailed GreatVacs customer service regarding the issues with the packaging, no owners manual, a brush that was totally squished and they responded but only addressed the brush. I contacted Proteam and it turns out the canister that GreatVacs is selling with this vacuum bundle isn’t even the right canister for the attachments (hence why I couldn’t find a place to attach the short cord). I’ve emailed Great Vacs requesting a pre-paid return label so I can send everything back but have not received any response. The entire cost of the vacuum bundle was almost $700. I’m concerned about the lack of communication and the fact that Great Vacs is selling a bundle that consists of a canister that is incompatible with the advertised attachments.