Business ProfileforTJ Chapman Auto, LLC

Edit to add: I just received a voicemail from the *** It says This is ***, the general manager of TJ Chapman Auto regarding the vehicle you bought as a cash and carry that we had to lower down to $5,000 because you couldnt afford the rest of it. Can you give me a call back please. Theres a thing out there called defamation of character so you should look that up.Me and my husband bought a car on 9/11 as-is and we were told there were two sets of keys. They said the 2nd set of keys could be in a techs drawer. We were told that they would call us once they found it. The next day they said one of their salesmen who was off could have put them somewhere. We reached out everyday to ask about the keys. We received a call on 9/14 and they couldnt find the 2nd set. Basically since we bought the car as-is and left without the 2nd key there was nothing they could do. They also mentioned that they already lowered the price on our vehicle as if that somehow made up for the missing key. We asked if we could make a copy of the key/fob and if we could get reimbursed since we didnt lose the key. We were told no because they lowered the prices to accept our offer (I dont understand what this has to do with them losing this key). We asked for a manager. *** the gm called and said there was never a 2nd key. He also said that they already lowered the price already (again I dont know what this has to do with the 2nd set). Both parties agreed on a price which included the 2 keys. We were told about this 2nd key and then all of a sudden they never existed after we tried to reach out for days. A verbal agreement was made when buying this vehicle that it included 2 keys and a working fob. We got 1 key and a busted fob with no guts. Its not so much about the price of the key/fob but the principle. We were promised something, lied to, and blamed for leaving without the keys. The gaslighting in this experience from numerous employees was unreal.