BBB Accredited Business Profile

Backstreet Surveillance

Backstreet Surveillance

(800) 431-3056

Backstreet Surveillance

4 years in business
390 W Ironwood Dr
Salt Lake Cty, UT 84115-2913
Fax Numbers
  • (800) 653-4089
Additional Email Addresses
  • support@backstreetsurveillance.com
  • sales@backstreetsurveillance.com
BBB File Opened: 09/11/2013
Business Started: 10/03/2012
Business Started Locally: 10/03/2012
Business Incorporated: 10/03/2012 in UT
Type of Entity
Corporation
Business Management
  • Mr. Scott Mcquarrie, CEO
Business Category
  • Surveillance Equipment, Sales & Service
Products & Services
security cameras, video surveillance kits, video security systems
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Plan E, Inc.
Methods of Payment
  • Credit Cards
    We accept Visa, MasterCard, Discover and American Express. Although all online transactions are encrypted and secure, if you do not feel comfortable transmitting your credit card number and other information over the internet, call us directly to place your order with one of our customer representatives. If you would like to fax or email your payment information, please download this Credit Card Payment Authorization and follow the instruction included.

    Checks
    Pre-payment with a personal check or company check is accepted. Mail your order information and check to Backstreet Security Products dba Backstreet Surveillance, 390 West Ironwood Drive, Salt Lake City, Utah 84115. Once the check has cleared your bank we will ship the order. This process takes 5-7 days after we have received the check before the order can be shipped.

    Purchase Orders
    Purchased orders are only accepted from Fortune 500 corporations, public schools, universities, hospitals and government agencies; no exceptions to this rule. You must complete the following processes: Send us a copy of the PO detailing the equipment to be purchased including quoted prices. The PO must include the company name, billing and shipping address, a contact person, phone number and contact email address. The terms are standard 30 day net. Please note that a credit check and order approval may take 3-5 days to complete before the order is shipped. Fax: 1-800-653-4089, email: support@backstreetsurveillance.com.

    PayPal
    PayPal enables any individual or business with an email address to securely send payments online. You must have a PayPal account and have funds available in the account. If you do not have an account you can set one up in minutes and transfer money from your bank checking account into your PayPal account. PayPal payments are only accepted on-line. To set up a PayPal account click here.
Refund & Exchange Policy: 
Any item can be returned within 30 days from the date of delivery for a refund. To return an item, the customer must obtain a RMA number so we can properly track the return. You can request an RMA (Return Merchandise Authorization) number by calling our support center 800-431-3056 during normal business hours. Please have your invoice number available. We will promptly email you a RMA number and return instructions. Our return system relies on the RMA number to identify your purchase and process your request. Please make sure it is clearly written on the outside of the shipping box. It is the customer’s responsibility to properly package the item for shipping and make sure all parts and original boxes are returned. It is also the customer’s responsibility to arrange and pay for the return shipping service. Items must be received in new condition with all parts and original packaging for a refund. RMA requests will not be granted for returns older than 30 days from the date of delivery. The returned item must be received by Backstreet within 60 days from the date of purchase for a cash refund. Returns received after this period will receive an in-store credit. Returns which are not in resalable or in new condition will incur a restocking fee calculated by Backstreet based on the condition of the items. We reserve the right to reject any credit or refund for items that have been abused or damaged.
100% Refund Rules:

1. Returns received within 30 days of delivery will receive a full equipment refund. If there are extenuating circumstances, refunds can be extened up to 60 days from the date of purchase for a full refund. After this period NO cash or credit card refund will be issued; only instore credit will be offered after these specified dates. There are NO circumstances that allow us to waive this policy.

2. Any item returned without an RMA number WILL be charged a 15% restock/processing fee. NO exceptions.

3. Restocking fees WILL be applied to the refund ONLY IF the customer:
- Returns the equipment without all packaging, parts and materials.
- The items are returned used or incomplete.
- Damaged the equipment by cutting cables or altering the item from new condition.

4. Return shipping is the responsibility of the buyer.
BBB accredited business

A+

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Backstreet Surveillance

Backstreet Surveillance

BBB ACCREDITATION SINCE 01/25/2017

Customer Review Rating:

94%

Composite Score: