Business ProfileforBrio Energy, LLC

Back in the summer of 2020, I was convinced by a Steve P**** with Total Solar Solutions (now Brio Energy and maybe even Brighter Solar Energy) to get solar panels installed. This didn't happen until that October after professing concern to Mr. P**** about the decision. I was approved for a loan $35,246.00 (that has since been paid down approximately $10K through GoodLeap) and everything was installed in October 2020. Other than my monthly payment NOT being what I was originally told it would be, I was satisfied with everything. Since then, I've been carefully tracking my energy bills and I noticed around October 2023 that things weren't looking quite right. I'm now convinced that there's an issue with at least one panel. At the time of the contract, I was told that there would be a full warranty for 10 years and then a lesser warranty for 25 years. So, I began calling the numbers I have for this company and emailing those solar panel contacts I have saved in a specific folder in my email account... I can't get in touch with ANYONE. I even still have Mr. P****'s cell phone number and texted him. It shows that he's "read" the text, but has not responded. I honestly feel that I've been scammed at this point and saw online that others have felt the exact same way. I have no idea how to proceed with any of this, but I just feel sick. In addition to the contract, I also have a video with the handwritten paper (in Mr. P****'s handwriting) about everything.