Customer ReviewsforBackcountry.com

I made a purchase with backcountry, they canceled my order and raised the price over 50% from when I purchased. **************** was terrible. They used to be a respected company, I am not sure what has happened to them.

Backcountry.com sold me a pair of climbing boots claiming they were $367 on sale then as soon as I clicked on it, the price immediately went up to $460.75. I still purchased the boots the boots were supposed to arrive yesterday in between the time I purchased them and yesterday I noticed that backcountry.com charged my card for an additional $460.80. I disputed the charges with my bank saying that I have screenshots of everything. They said it was some kind of protection fee, but it overdrafted my account Because I had other stuff coming out and did not expect nothing like that to happen. I tried to call the establishment and got nobody until finally I got a hold of an Indian person who pretended to not understand me. I got frustrated once I realized my boots were still on the way , and when they took the money back off, they left the higher charge on my bank account, which was not what I agreed to. And my boots are still not here yet. There was total false advertisement, total lies and deception. I would never deal with this company again especially if youre a business that requires climbing boots.. And the reviews on ****** are all lies. You cannot even leave a review on ******. . Please protect yourself in your business and look somewhere else

This company is fraudulent. Buyer beware! I ordered from Backcountry a few times in the past with no issues. Decent prices and fast enough shipping so I had saw no issue with using them again. I ordered a pair of $100 Prana pants and within a day or two they sent an email stating they were shipped. The package arrived at my house and there was nothing inside but shipping filler. The person packing my order had apparently forgot to actually pack my order. I inspected the package and found no sign of tampering. Contacting customer service was the most insulting experience I have ever had. They basically accused me of lying and said there was NOTHING they could do about this. Never once even considering that their employee could have made a shipping mistake. Just the blaming and washing their hands of any responsibility. This is by far the biggest shopping fraud I have ever experienced and WORST CUSTOMER SERVICE I have ever witnessed. I am filing a police report and have contacted my credit card for a charge back, and reporting to the better business bureau. All this over a $100 pair of pants! Ridiculous! I'm spreading the word so no one else gets ripped off! Buyer beware!!!

I just recently placed an order and needed it express shipped. Its currently in the carrier facility 30 miles from my house but I cannot retrieve my package because the address does not exist. I talked to gear headed ******** who tried to change the address for me but told me that would take days to process. I dont have days. I asked if they could change it to carrier pick up at the faculty. I lost the chat and had to log back on with another representative. The person was patient and tried to be helpful but basically had no good news for me. I have to wait days to pick up at the carrier facility. Unfortunately the item I needed was for today so I no longer can use it afterwards. Now I have to return it and lose out on my express shipping. I dont typically order from sites that arent Amazon but I gave it a shot. I may lose out on a 40 shipping charge but they lost the sale and my business. None of which matters but I figured I would share my experience!

Consistently poor customer service. ********************** is known in the outdoor industry as an example of how not to be. Every experience i have had with them has been frustrating, often requiring talking to 3 or more people who all say different things. There seems to be no leadership or uniformity in this company. Shopping at Backcountry is like shopping at a large department store; nobody wants to go there but they do because its the closest place that has what you need. I have emailed them complaints and concerns with no response. Inhave started email threads with questions and every new respose is from a different gearhead so if the fort person tells you something, the next responder only has what they can read on the first response. They do not care about customer service.

I ordered an iKamper Skycamp 3.0 rooftop tent. Every time I contacted Backcountry with questions I received a variety of responses which caused a lot of confusion. They also passed the tent onto two different freight companies and had poor communication with them and me. I eventually had to rent a trailer and pick up my tent at the final freight company so that I wouldnt have to take another day off work and have them skip out on another promised delivery date. When I contacted Backcountry about this issue they refused to let me speak to a supervisor and did not care about my problem in the slightest. They told me to keep taking days off work and wait at least 8 days for the freight company to deliver my product. They must give their employees a lot of paid time off, which I applaud, but the company I work for does not. I told the **************** Representative they could fix the problem by contacting the freight company to ensure a delivery date and/or refund me the freight shipping and the cost to rent a trailer but they reiterated that I should wait 8 days. The tent was also poorly packaged and had several bent sheet metal pieces. I fixed it myself because I never want to deal with Backcountry again.

Have been charged multiple times for same order. Will not use again. Cannot contact someone at customer service without them telling me they cannot handle it

! BACKCOUNTRY CHARGES YOUR CARD WITHOUT PERMISSION!!I purchased 2 hats online.Overnight Backcountry charged my card again.When I called they claimed it was a tax collection error.No on takes responsibility.No call from management (can only speak to offshore customer service)! ********************** CHARGES YOUR CARD WITHOUT PERMISSION!!

Ordered a coat from Backcountry with the option to return. After trying on it was oversized for me and I returned. Was informed I was outside of the return period which I was not, and then was hit with a list of issues, food smells, dirt, and other items. Which for being out of the box for 20 minutes while I tried it on and put it back is amazing. On them sending it back it had none of those issues.

Please order anywhere but Backcountry!!! Ordered an item I then realized I didn't need it. Looked on the website and there was no way to cancel! Emailed customer support 10 minutes after ordering to cancel the item. Believe when I say this to this day customer support has not gotten back to me and the item was shipped and delivered without my consent. Awful, ************* scamming people without any ability to cancel. Please stay far away from this company!