24 Customer Reviews
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Review from Silva K
1 star11/14/2023
I cancelled my convention registration but never got a reply or refund.
doTERRA Response
02/21/2024
We apologize for any frustration you have experienced with a refund. We have had management look into your case and previous contacts you have had with doTERRA, and have found that a refund has been issued. Refunds can take anywhere from 3 to 30 business days. We strongly recommend you contact your bank about this refund or call ****** Services who can further assist.Review from Sabine S
1 star11/14/2023
I actually wrote a 5 star review for one of the oils on amazon. But knowing that the lemon oil has helped my flea bites is nothing they want to associate with. Good lemon oil, aweful customer service, customer appreciation.doTERRA Response
02/21/2024
We are glad to hear about your experience with the doTERRA ********* and how it has benefited your personal life. Our products are not intended to diagnose, treat, cure, or prevent any disease or ailment. If you ever have any questions about how you can talk about our products or share them with others, we recommend you reach out to our Compliance or ****** Services team at doTERRA.Review from Jennifer W
1 star11/08/2023
Products are horrible. owner is beyond rude!! Do not buy!! This is not a company you want to supportdoTERRA Response
02/21/2024
We are saddened to hear about your experience with doTERRA. We are always looking for ways to improve and appreciate your feedback. We strongly recommend you reach out to our ****** Services so that we can document your feedback to be passed onto management and so that our trained agents can help provide solutions to any of your customer service needs.Review from Prajakta J
1 star10/21/2023
DoTerra Natural Deodorant gave me itching in my throat after I opened the cap and smelled it. Do they check for fungal growth in their products? If yes, do they have scientific data? It is something DoTerra Science team should follow up on.doTERRA Response
11/15/2023
We are sorry to hear about your experience with our product. Please reach out to our ************************** so that one of our agents can send you a replacement product.Review from Cindi W
1 star10/02/2023
I've been using doTERRA oils for years.I ordered Sandalwood a couple of months ago and when I opened it nothing came out.Not happy about that It wasn't cheap either.doTERRA Response
11/15/2023
Thank you for letting us know about your recent experience with your doTERRAs *************** We recommend reaching out to our *************************** so we can make this right for you.Review from B. G
1 star09/27/2023
I was just on hold with doTerra again for 50 minutes. (So far 3 hours over a 3 day period.) When they make mistakes, their easy solution is to issue reward points. Points don't fix the systemic problems for customers.I have an upcoming Loyalty Rewards Order that I wanted to pause until the major problems are resolved. DoTerra said it will cost me 195 points to pause the account.Their systems, procedures, and CSR's have declined in recent years. For the cost of the product, the drop in shipping points earned and the drop in point value point credits is making this company as unattractive to do business with as it's competitor.It does not look like they will refund my money for the mistakes that they made. If they do refund it, it will take 90 days. Meanwhile, they have my funds to hold onto and deposit to collect interest on. This is another aspect of bad business.doTERRA Response
11/08/2023
We sincerely appreciate you taking the time to send us your feedback. We are always looking for ways to improve and progress, and we appreciate the feedback we receive from our customers. I have submitted your feedback to be reviewed by the appropriate team. We want to assure you that all recommendations are taken into consideration when reviewing possible changes to better meet the needs of our members, like the Loyalty Rewards Program and procedures. We want to thank you again for your time and ideas and encourage you to send us further suggestions or feedback you might have in the future by contacting Member Services.Review from Sie C
1 star08/24/2023
The way it is setup is so sales-y and money hungry and I can't believe they trick so many people into thinking they're producing their products because they care about the purity of what we put in and on our bodies and use in our homes... if that was the case they would just sell the products normally, anyone could buy them without having to pour money into it every single month. I would be more than happy to buy these products if their sales tactics werent so predatory and sleazy.doTERRA Response
11/08/2023
Sie, we thank you for your feedback. doTERRA has millions of customers around the globe80% of whom are Wholesale and Retail customers that do not require having monthly orders or to enroll others. The rest are distributors, known as Wellness Advocates, who have the opportunity to actively build a doTERRA business on their own decision. Rather than focusing on business education, doTERRA focuses on product education. Those who choose to actively build a business have found an organic growth process as they use the product and share it within their own personal networks. This approach is a key component of why doTERRA maintains one of the highest retention rates71.9% in 2017in the direct selling world. There is no requirement to enroll as a Wellness Advocate, customers can simply navigate to our website to purchase our products, or they may choose to purchase through a Wellness Advocate. We want our customers to be educating as much as they can on our products and their uses, so we offer several components to help learn.Review from Susan M
1 star08/21/2023
DoTERRA essential oils are by far the highest quality that I have encountered and I have consumed many essential oils from different companies in the past 10 years. I hear a lot of people complaining that doTERRA is bad because they are MLM. If youre just using the products, I know you will be pleasantly surprised by their quality and efficacy.doTERRA Response
11/08/2023
*****, thanks for sharing your feedback as a doTERRA member. We are committed to making sure we offer pure products to our members to find the most natural, healthier you. Our essential oils go through various phases of testing to make sure they are CPTG Certified Pure Tested Grade. You can find more information on the products we have by going to the sourcetoyou.com website. We encourage you to reach out to ****** Services with any questions.Review from dee s
1 star03/24/2023
cheap customer service. i expected superior customer service. i was lied to about a refund by three agents. after 21 days, i finally got someone who checked and noted my refunded wasnt processed. i have had several encounters with customer service and only one decent experience. doterra doesnt deserve loyalty! sub par service. i wont make another purchase from doterra.doTERRA Response
11/08/2023
We thank you for your feedback, ***. At doTERRA, one of our core values is to "Be Customer Obsessed." We strive to make sure each one of our customers is taken care of. We have passed your feedback onto management to ensure that we are staying in alignment with our core values.Review from Barbara S
5 stars03/20/2023
Doterra oils are the best. I have had nothing but good results and I trust their oils as they are CPTG certified. 100% pure oils.
Customer Review Rating
2/5stars
Average of 24 Customer Reviews
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