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          Rocky Road Outfitters has 1 locations, listed below.

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            Business ProfileRocky Road Outfitters

            New Auto Parts

            Contact Information

            1920 Wendell Ln

            Heber City, UT 84032-4073

            Visit Website
            (888) 801-7271

            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Manufacture and retain of offroad parts and accessories.

            Business Details

            Location of This Business
            1920 Wendell Ln, Heber City, UT 84032-4073
            BBB File Opened:
            8/14/2000
            Years in Business:
            26
            Business Started:
            1/28/1998
            Business Started Locally:
            1/28/1998
            Business Incorporated:
            1/28/1998
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Summit Off-Road, LLC
            Business Management
            • Mr. Glenn Wakefield, Owner
            Contact Information

            Principal

            • Mr. Glenn Wakefield, Owner

            Customer Contact

            • Mr. Glenn Wakefield, Owner
            Additional Contact Information

            Fax Numbers

            • (435) 654-6662
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I bought some rock rails from this company Rocky Road Outfitters in UT with the statement on their paperwork that states, "Your Rockrails are guaranteed to last as long as you own your vehicle." Well the rock sliders lasted about 2 years and are completely rusted. The powder coating they offer does nothing to protect the rails. When I called they said they do not warranty the coating, but it is the rails themselves thar are failing. The company pretty much blamed me for the fault of their product. Do warranties mean anything anymore? They said they would not honor the guarantee written in my paperwork. It is businesses like these that hurt us all!! You can see the rust spots in the rails in the attached picture. Also there is a pic of the written guarantee. It is in the second line beginning half way through the 2nd line and continuing into the 3rd line. Please help. Refund or have them pay for the cost to actually powder coat them in Colorado. Something! I was ripped off!!
            Read 13 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            SAMUEL P

            01/25/2024

            Stay away!This company constantly lists products as in stock or available and you don't find out untill after that they don't have it after they don't ship it for weeks without updating you. You are then forced to call them as they don't reply to emails anymore and ask them about the status of the order. It took 2 months after them taking my money to tell me my product is on unknown time backorder because the supplier has not shipped them more. I then called 3 separate companies that also shelf these products who said they have all gotten the product in stock without issue.If you try to leave them a review or a complaint they just gaslight you rather then take accountability, terrible company with some of the worst customer care in the industry. Stay Away!
            Read 6 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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