Customer ReviewsforSelect Portfolio Servicing, Inc.

This is a very unprofessional company, I feel as though I am being scammed and really don't owe the debt. This loan was transferred from *********** a mortgage loan company as of July *******. and was informed it would take 30 days to set the account up. I received a statement dated July 31/ 2024. On or around July 30, 2024, I attempted to setup an on-line account only to get the message that the loan could not be found. I called *** and spoke with one of their representative and was informed me that a payment could be taken over the phone and to give SPS a few more days and the matter would be corrected. On August 23, I again attempted to setup an on-line account to make a payment only to get the same response that the loan could not be found based on the identifiers in which I was using. I tried using the loan number in which was provided from ***, I tried using my SS#, and phone number and still got the same response. I proceed to call SPS to inquire what the issue was, only to be told they would look into the matter and saw that a ticket for this issue had been issued on this matter and to give them a few more days and that Statebridge did not send them any of the identifiers which are used to setup an account. I was also informed that maybe I wanted to try setting up this account using my ex-husband information, which I do not have and inquired why it could not be setup using my information as I am the primary on the account and the one making the payments I received a statement from SPS dated 08/15/24call in to make a payment on the account, which is still not setup, I sent an email with a copy of my SS# asking that it be assigned to loan only to be told again that maybe I should try setting it up under my ex-husband SS#., I again inquired as to why this account could not be setup under my identifiers as again I am the one making the payments. On September 4, 2024 I received a call from *** about a payment. Please assist me. Thank

They call you one day after loan payment is due to see "how you plan to take care of it" even though it's not past due until the 15th. Here's the kicker..it's an auto payment and the reason it was a day late is because it was a three day holiday weekend. Poor customer service.. treat you like a collection agency

If I could rate SPS a ZERO I would ! I'm 66 and I am always making my payment on or about 9th to 15th for the current month and they would start collection calls as soon as the 5th of the month constantly calling for my payment. After 2 years of harassment I had to consult a senior advocate and demand for them to stop and so they they said they transfered my loan to ********, well Rushmore is now a part of ***. They try intimidating collections tactics when unwarranted by saying I am technically late as of 2nd of each month. FO SPS trying to foreclose or harass. Time for a class action suit !!!

Select Portfolio Servicing, Inc.P.O. Box *********************************** August 30, 2024 This is a complaint letter about your companys customer service. There should be improvements in your call center. The employees may know they are being reordered or not and if so it appears they do not care. The disrespect to customers, some are not knowable about the subject one is being asked about. If one does not know, say it and ask for help. A few months ago, I ran into the same problem with the agent ********, March 14, 2024 about 4:57 CST. I ask for a manager and or to have one call me back. Somehow the call was deconned, dropped and to this day I have not received a call from anyone in management. Most of my calls with your employees have not been pleasant at all. Major improvements are needed in your call center/customer service department. I would not recommend your company to anyone, but the consumer does not really have a choice because these loans are sold off time and time again. This company is a debt collector with a fancy name. I really do not know why Mortgage companies do this.Thank you,

They overcharged for late payments and took payments over the phone. They have owed me a refund check since May 2024. Every time I call, I get the same lie: We just mailed it. There is no need to record the conversation; they continue to lie to consumers.

My last servicer did not charge to make payment. SPS charges $5 to make a payment online and $15 to make a payment over the phone.

Every time I call they give me a different answer. I can ask several employees the same question and none are consistent with answering very important questions. All employees are NOT knowledgeable and should not be working for this company. If incorrect information is given by them, there are no apologies or consequences for the stress they impose. you can't count on getting straight answers. Extremely frustrating!!!

Payment increase without adequate explanation. Poor customer service. Not upfront about extra charges added to monthly payment.

They are horrible. My family and I are being harassed about foreclosure due to default. We got the situation under control but they wont take the money from account for auto draft. We pay and still getting threatened about default. My mom has passed away and my sister is on the loan. $26000 and something is left of the loan. They are terrible.

1 star is too nice for them. This is beyond the worst experience I've had with a mortgage company. they are holding ****** of my money hostage and won't let me pay off the loan. I've been calling, and all of the reps at the first level are lovely but the supervisors are all rude and clearly haven been trained to make it this toughest possible path for the customer. I am beyond disgusted by this company and the way they do business and can't wait to be done with them. I did not sign up with them, they bought my loan which is even more frustrating because it was out of my control. It's clear looking at other people's experiences that this is the norm for how they practice but if you do have a choice DO NOT work with this company. They are a nightmare.