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          Create Room has 1 locations, listed below.

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            Business ProfileCreate Room

            Furniture Stores

            Contact Information

            60 W Main St.

            Lehi

            Lehi, UT 84043

            Visit Website
            (801) 226-2686

            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Create Room ooffers all-in-one crafting furniture and accessories.

            Products & Services

            DreamBox 2, DreamBox, Cubby, Sew Station, DreamCart, 2 DreamBox Swing Door Shelves, 3 Built in Drawers, 40 InView Tote Upgrade, 6 DreamBox jars, 6 DreamBox Rods, 6 DreamBox Shelves, 8 Shallow InView Totes, Aromatherapy Kit, Crafter's Caddy, Creator Cap, Creator Shirts, Crown With Light, Cutting Mat, Diffuser, Essential Oils, InView Tote Lid, Large InView Tote, Medium Inview Tote, Mini Bolts, Organizing Esssentials, Paper Organizer, Planner, Plastic Notions Tray Inserts 5-pack, Power Package, Power Strip, Security Kit, Side Tables, Small InView Tote, Speakers, Swing Door Extras, Tablet Holder, Tool Cubby, Tracks, Wallpaper Set, Whiteboards, Wood Craft Kit

            Business Details

            Location of This Business
            60 W Main St. Lehi, Lehi, UT 84043
            BBB File Opened:
            2/28/2008
            Years in Business:
            19
            Business Started:
            4/5/2005
            Business Started Locally:
            4/5/2005
            Business Incorporated:
            4/5/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • The Original Scrapbox, LLC
            Additional Contact Information

            Phone Numbers

            Website Addresses

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            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/25/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            The doors on this product have not shut since having the box, leaving a 1-2” gap. I followed the instructions to correct; however, Our floor is level. It’s on hardwood. Wheels are turned in. I recorded my ongoing issue and sent to the company via Facebook messanger and email. No reply! Nothing… For over a month. They need to replace my crown, doors, left table leg, paint to retouch, doors, and magnets, my product is under warranty for 24 months as stated. I would like a replacement. Thank you.
            Read 4 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ash H

            01/30/2024

            STEER CLEAR FROM CREATE ROOM! They have POOR QUALITY furniture! I ordered a Dreambox 2, a Sew Station, and a Dream Cart. Every single piece of furniture arrived damaged as well as every single replacement part. I paid inexcess of $6,000 for furnitue which arrived damaged. This is completely unacceptable. When I finally had someone call me from create room, *******************, he tried to tell me that the product is made of quality parts. He completely disregarded my experience. Was of no help in resolving the issue. I would encourage you to go elsewhere. IKEA is a much better option in quality compared to Create Room for a MUCH CHEAPER price. I would NEVER recommend Create Room. Their quality is highly unsatisfactory and leaves much to be desired.

            Create Room Response

            02/29/2024

            Hi ***,Thank you for speaking with me on the phone. I am so sorry that you received the defective furniture and for the disappointment that this caused you.We do appreciate the feedback that you have for us and also the pictures that you took the time to send to us. Again, thank you for speaking with me and I am sorry it took so long to get this resolved.
            Read 14 More Customer Reviews

            Local BBB

            BBB Mountain West

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