Share
Business ProfileforMyHeritage (USA) Inc.
At-a-glance
Customer Complaints
1,040 complaints closed in last 3 years
358 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 3098 W Executive Pkwy Ste 275, Lehi, UT 84043-5651
- BBB File Opened:
- 1/11/2012
- Years in Business:
- 12
- Business Started:
- 9/12/2011
- Business Started Locally:
- 9/12/2011
- Business Incorporated:
- 9/12/2011
- Accredited Since:
- 10/22/2012
- Type of Entity:
- Corporation
- Alternate Business Name
- Geni.com
- MyHeritage Ltd.
- Myheritage.com
- Business Management
- Mr. Gilad Japhet, CEO
- Mr. Russ Wilding, COO
- Mr. Smadar Levi, Chief Financial Officer
- Mr. Aviram Levi, Chief Marketing Officer
- Ms. Sagi Bashari, Chief Technology Officer
- Mr. Ran Levy, Vice President
- Mr. Aaron Godfrey, Vice President of Marketing
- Ms. Yakir Lasry, Vice President of Customer Care
- Mr. Ran Michnowsky, Vice President of Operations
- Mr. Michal Konig, Vice President of Human Resources
- Mr. Shlomi Ben-Ami, Company Contact
- Mr. Dean Aston, Manager
- Ms. Laura Norman, Customer Support Manager
- Ms. Tabea Naeder, Director
- Contact Information
Principal
- Mr. Dean Aston, Manager
Customer Contact
- Mr. Dean Aston, Manager
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Website Addresses
Customer Complaints
1,040 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
308 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christopher S
04/21/2024
MyHeritage (USA) Inc. Response
04/24/2024
Hello ***********,
I regret finding your low star review. We value your feedback and we are committed to providing you with a positive user experience
********************** is based on subscriptions that offer various tools for genealogy depending on your research focus.
That said, we offer a free basic plan along with a number of different paid subscriptions, depending on what area you are trying to research.
A free Basic plan is a great start if you are just beginning the research of your family roots. A paid subscription includes our latest state-of-the-art matching technology or access to our extensive historical record search engine. These subscriptions can be canceled at any time, online, or by contacting our support team.
If you would like more information about our subscriptions to find the one that best fits your research needs, please feel free to contact me directly at ***************************************** I'd be happy to help.
Sincerely
The MyHeritage Support Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.