99 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Alyssa H
1 star02/22/2024
The day we agreed to sign up we were told by 2 salesman “this contract is for 24 months.” In time, we figured out we were lied to, it is a 5 year contract. We paid the remaining 3 years. Customer service is so poor, no managers are ever available, and their answer is always “it’s in the contract you signed”. No help, no customer consideration. We were told to write a cancellation letter when we called to cancel over the phone. When we did, they said 45 days before was not sufficient enough it needed to be 60 days before end of contract. They locked us in another term. This is by far a horrible company to work with. They are misleading and then do not care when they have you locked in a contract that is impossible to cancel. I would never recommend them to anyone. I am trying to warn others of this scam of a company. Please save your money and time and look into other security companies, you will be glad you did.Review from ETHAN B
1 star10/26/2023
Terrible service. Charged for over a year with no working service.
NorthStar Alarm Services, LLC Response
10/30/2023
Hello *****,
After looking at your account I see the following email correspondence with out ************* support. We then sent a followup email on 10/25/23 the need to call into our Technical Support team. Have you been able to call them back to determine what credits and options you have? We would very much want to correct and errors that have occurred with your system.
07/06/2023 10:40 AM Email: Good morning *****, The account cancellation is not until April 30, **** (next year) when the current contract term ends. A representative reached out to you today to offer additional credits and to make arrangements to fix your system. That offer still stands and we'd be happy to continue along that path if you're willing to allow a technician to come back to service. Otherwise, the cancellation (and billing) will continue as previously scheduled. If you want to get this equipment working we will coordinate with our service ***** ASAP on your behalf and we are fully willing to expand the downtime credits as stated to account for your inconvenience. Very Respectfully, -NorthStar Account Management
Review from Theresa G
1 star10/22/2023
Zero stars would be a better rating! HORRIBLE, tried to stop service and was told I didnt submit a request 60-days before my five year anniversary. And Im not doing so they have the right to automatically extend the contract 18 months. I had no copy of such contract.. they sent an e-copy with no wet ink signatures. Do not, I repeat do not do business with this company.Review from Serah S
1 star09/26/2023
DO NOT SIGN THE CONTRACT! Horrible service. Half the time the devices would trip or reset on their own. I had the 5 year contract and only used for about 2 years before it because useless junk to me. After my 5 year contract was up I submitted a request for cancellation and they RENEWED me for another 6 month contract. I tried calling several times to stop the service and I was met with the same oh well- you signed up for it! attitude when no- I didnt sign up for another 6 months- I cancelled after I knew my 5 year contract was up. There was no resolution- they only wanted to continue to take my money and then renew my contract after my request to cancel to take more. For the first time in my life I will have a charged off balance due to this companies devious and misleading practices. DO YOURSELF A FAVOR AND DONT SIGN THE DOTTED LINE.Review from Charlotte B
1 star09/14/2023
I have had a different Alarm System for the past several years, but am still being billed (ACH Debit) $55.00 per month by NorthStar Alarm Services. I called them today to cancel the service, and was told that I have had a contract with them, which automatically renews each December! I received no advance notification of the automatic renewals, and I am now told that I cannot cancel prior to the expiration of the current contract, which is in June, ****! I inquired as to how they were monitoring a system that no longer existed for this many years. I was told to contact my current alarm company (Vivint) and have them pay the remaining balance of the current contract. I haven't had the NorthStar equipment for probably 3-5 years! This is ridiculous! Highway Robbery!Review from Megan F
1 star07/18/2023
Zero stars. We communicated with NorthStar in 2018 and we fully understood that we had a 5 year contract - even though we only lived in the house for 2 years because we had to move in 2020. When we discussed this with them, we understood that we still had to pay the remainder of the contract. We were NOT made aware of the "automatic renewal" they had, nor were we aware of the written notice they required. We even asked in 2020 and they said it would run out. So when we called to ask why we were still being charged the response was that our contract - which they have not provided - stated we autorenewed because we didn't cancel on time. There was no communication from them about this and no follow up. This company is horrific and no one should ever sign with them.Review from Sherrie C
1 star05/17/2023
Our story with NorthStar is that we have been with North Star Alarm for approximately 5 years. They were going through the neighborhood and I was outside working. My brother was out of town then, and I wanted to talk it over with him. They urged me to get the system right then and there. They installed the service. They did not install it properly. Another company came by the house the same way and I knew both companies were from ****. I got both companies mixed up. The other company installed their system. North Star did not have a field representative in our area and we were told to wait (six months) until a field representative was in place. So, we went with the other company. We have had no service even an upgrade for 3 years. I was told to send a note via E-Mail in order to terminate the service. This was in February. We now owe the Company $240 for service that we do not have.Review from Erin K
1 star05/12/2023
They have been fraudulently billing ** for over three years. We have sent them documentation MULTIPLE times to prove that we no longer rent the house with that alarm, but we keep getting billed every month. They are criminals.Review from brian b
1 star04/25/2023
Do not do business with this company. They turned over my account to collections when they did not install the system about a year and a half ago!!!!!!!!!!!!!!!! Try to get out of a contract with them is possible but be ready to pay anywhere from ****** to ******* from the reviews that I have read. Stay away from them it will make your life more secure as wait they are in the "security" business." I did not make the connection...till now.Review from M E A
1 star01/23/2023
This company does not deserve to be given a license to operate. They should not have any stars due to their bad practice of doing business with customers. For the records this company has had numerous issues with customers complaints. On February 6, 2019, NorthStar Alarm Services entered a Consent Judgment with State of ********* to resolve an enforcement action filed in December 2017. The complaint alleges that NorthStar Alarm violated *********** consumer protection laws by failing to properly disclose alarm response fees and that the company prohibited cancellations. The judgment prohibits NorthStar Alarm Services from continuing these practices and requires them to pay consumer restitution. On December 20, 2019, *** Public Protection Unit issued a total of $9,421.86 to 38 ********* consumer victims.With BBB showing numerous complaints showing in their site. This company continues with the issues above here in ***** now and I am one that has been trying to not have my contract renewed but fall into their deception. My contract ends in Feb 2023 and they are adding 8 more months to my contract without my approval. In July I sent them a Memorandum for Record to be noted on my account of "Do not Desire to Automatically Renew my contract. I have been trying since Feb ********************************************************************** I have never been satisfied with their service and that was the reason I did not want to renew my contract. Now my contract ends in Feb 2023 (which was the timeframe given to me when I called in Jan 2019 and then 2022 to make sure of the date) asking when is to expire. I receive an email with that company stating my contract ends in October of 2023 which I have no clue where they got that time frame from.Customer Response
01/26/2023
I had asked them to provide me with a copy of that contract over the phone and all they did was provide me my written contract from Feb 2017.
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