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          Find a Location

          NorthStar Alarm Services, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • NorthStar Alarm Services, LLC

              545 E University Pkwy Ste 500 Orem, UT 84097-7831

            • NorthStar Alarm Services, LLC

              3333 N Digital Dr , Suite 230 Lehi, UT 84043

            Business ProfileNorthStar Alarm Services, LLC

            Burglar Alarm Systems
            Multi Location Business

            Contact Information

            545 E University Pkwy Ste 500

            Orem, UT 84097-7831

            Visit Website

            Customer Reviews

            1.15/5

            Average of 99 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            374 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Security and Home Automation

            Products & Services

            This company provides installation and service of burglar alarms and home security systems.

            Business Details

            This is a multi-location business.

            Find a Location

            NorthStar Alarm Services, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • NorthStar Alarm Services, LLC

                545 E University Pkwy Ste 500 Orem, UT 84097-7831

              • NorthStar Alarm Services, LLC

                3333 N Digital Dr , Suite 230 Lehi, UT 84043

              Location of This Business
              545 E University Pkwy Ste 500, Orem, UT 84097-7831
              BBB File Opened:
              4/24/2002
              Years in Business:
              23
              Business Started:
              12/1/2000
              Business Incorporated:
              12/1/2000
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • NorthStar Alarm Services
              • Northstar Alarm
              Business Management
              • Mr. Kent Griffith, VP of Finance
              • Mr. Dan Noble, COO
              • Mr. Jared Parrish, Chief Compliance Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              374 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/02/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              On May 13, 2022, spoke with ****** at NorthStar Alarm Services; informing him that I will be canceling my alarm service with them. He quoted me $1633.59 was the termination fee and I can make monthly payments. I sent in a Notice of Cancellation on 5/13/2022. I started making payments. Which I thought was payments processed. On February 2, ****, talk with ****. He said all my ACH payments was returned. The bank doesnt see any return payments. ****, told me that the original cancellation fee has been voided after a year and I am back on the contact agreed amount. They have been billing me monthly for a service I dont have with them. I would like for NorthStar Alarm Services of all parties to stop contacting? I think this is a unfair practice. Thank you, *********************; USNavy Retired
              Read More
              Read 373 More Complaints

              Customer Reviews

              99 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alyssa H

              02/22/2024

              The day we agreed to sign up we were told by 2 salesman “this contract is for 24 months.” In time, we figured out we were lied to, it is a 5 year contract. We paid the remaining 3 years. Customer service is so poor, no managers are ever available, and their answer is always “it’s in the contract you signed”. No help, no customer consideration. We were told to write a cancellation letter when we called to cancel over the phone. When we did, they said 45 days before was not sufficient enough it needed to be 60 days before end of contract. They locked us in another term. This is by far a horrible company to work with. They are misleading and then do not care when they have you locked in a contract that is impossible to cancel. I would never recommend them to anyone. I am trying to warn others of this scam of a company. Please save your money and time and look into other security companies, you will be glad you did.
              Read 98 More Customer Reviews

              Local BBB

              BBB Mountain West

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