Customer ReviewsforBurt Brothers Tire & Service, Inc.

Misinformation, lost history, bad business behavior.Told 9+- months ago that I needed to replace my summer tires I ran them for another 4+ months then switched them out for my winter tires. Now time to switch them back for the summer season, 5/32 left in the tread, tires still well within 55k mi, less then 5 years I've only driven 44k miles switching out every season since purchasing the vehicle in 2019 I am told; "You need to replace them, they are out of warranty (beyond date, not true) and tread wear is beyond safety standard"!Additionally I am told they are unable to locate my purchase record? I have purchased ALL of my tires at **** Brothers since approximately 1998. I am now told that they only have record of my 2 sets of blizzaks being purchased, one set being studded. As I have NEVER owned a studded tire I can only assume at this point that I was charged for studded tires. No record of Firestones ever being purchased.No ability to contact one of higher authority in the company as everything is fed back to the manager.I can not in good faith recommend **** Brothers for anything perhaps beyond a flat repair, fluid top off and possibly and fluid change.

Hey *****, I'm super sorry that we haven't been able to get you the information that you needed. My name is ***************** and I would love to help you out. Will you call or text me when you can? ************. Again, sorry for the inconvenience.

Went in for a simple tire plug to be put in and I left with my speaker blown out and 3/5 lug nuts stripped. These people dont care about a customer in any way shape or form. I dont recommend anyone bringing in their vehicle to this location at all. Also they never apologized for there wrongdoing.

Hey *************** apologize that you had a negative experience. Can I ask a few questions, and then maybe we could talk on the phone? What store was this at? Did you leave the car with us, or did you wait for it? Please let me know when we can talk, my name is ***************** and my number is ************

Dont schedule an appointment and dont wait for your vehicle. Cause it doesnt seem to matter. I scheduled an appointment to have 4 tires put on my vehicle at the ********* location on ********************. I arrived ***** minutes early, thinking that it would take an hour, or so. They finally got my vehicle into a bay 45 minutes - 1 hour after my appointment time. So I had now been waiting for an hour or longer. They are still working on the tires, we have now passed the two hour ***** This is on a slow Thursday, mid day. It looked like they showed no preference either way and they would just get to the car when they got to the car. Dont bother scheduling it doesnt matter anyway.

Hey ***** this is *****************. I'm so sorry that you had that experience in *****. I would love to talk to you at your earliest convenience. We are alway striving to get better, and would love your feedback. Please call me at ************

Took my ****** Sentra to be lowered, and they didnt connect my ball joints right, making my car rattle and my engine move and car bouncing like I have hydraulics. When I told them about it, they said its not there fault.

Hey my name is *****************. Please reach out to me when you can and we can talk about this situation and I will get to the bottom of it. Thank you so much. ************

I wife currently had a flat on one of our trucks , I took it to a **** brothers location it had a sheet metal s**** in the crown of the tire and was told they could replace it with my spare until the warehouse shipped 2 replacements to equal the height of the front end , I was offered an oil change on top which was appreciated but I sat for 4 hours before I could not take it no more and when asked for keys after payment on the air and oil filter they had a tough time finding them and my wheel that had the flat , I revealed that my current purchase of the tires from 2 years ago was still under warranty I canceled my order of service at this time and will not be back in the future after all multiple customers came and went with similar services and I was not impressed , & to add to it they changed my oil but somehow they forgot to change the filter they charged me for so I was looking at the undercarriage of my truck to address a gasket on the oil pan according to their expertise experience was leaking ( which isnt ) they overfilled my power steering reservoir and its running down but thats when I noticed that my filter had not been changed today it was the same filter a previous company that did my last change so I recorded the conversation with **** Brothers rep and he said disciplinary actions will be taken seriously !The point is if I dont double check peoples performance on such things itd probably cost me a blown motor and very outrageous attitude !Again nobody should just trust companies who try to sell you services and not perform them 100%

Hey ******, this is *****************. I'm so sorry that you had a negative experience. Would you be willing to talk to me about it and see if there is something we can do for you? My number is ************

I have bought multiple sets of tires from **** Brothers in ******** for several years. Recently, I got a flat tire and went to another **** Brothers Tire Store for a repair since I was not close to the ******** location. I got good service from the ********* location for my repair. There were quick on my repair. What I did not appreciate is I had to pay for the flat tire repair. They advertise free flat tire repair if you buy tires from them. Not the case. I would not recommend **** Brothers. I believe this is the old fashion bait and switch. I will not be buying tires from them going forward, **************

Hey *****, I'm sorry that happened to you. We definitely fix flat tires for free with our ***************. Will you please call me and I will credit that back to you no problem. Again, I'm sorry for the hassle please call me. My cell phone number is ************ and my name is *****************

Hey *****, I'm sorry that happened to you. We definitely fix flat tires for free with our ***************. Will you please call me and I will credit that back to you no problem. Again, I'm sorry for the hassle please call me. My cell phone number is ************ and my name is *****************