Customer ReviewsforVolkswagen Southtowne, Inc.

The service department is a joke. We had a recall on or breaks. Took the car in for new brakes and thought everything was good. Nope 2 months later, brakes are screeching. Took the car back in. Apparently the new brakes are worn down to nothing. So, they replaced our brand new brakes with new brakes again, Mind you, no loner car was given and it took several days to have everything looked at and repaired. This is our only vehicle so we paid for a rental car out of our own pocket. A few days later, the brakes started to squeal when stopping. So again, for the third time, we take the car in. They tell us the brakes look fine and the squealing is normal. Umm excuse me, Im not an idiot, squealing brakes are not normal! In order to have a main line diagnostic tech look at the brakes they are wanted to charge us $170 just to look at them. What a ripoff! Oh and Ill also be two weeks before we can get an appointment to have that done. This problem didnt exist prior to the original recall replacement and now you want to charge us just to diagnose why they are acting the way they are, ie to diagnose what you messed up?! What a scam!!!! I hate hate HATE VW Southtowne service department! Youre no better then some scam garage.

Window switch wasn't working.Lol what a ripoff company, they wouldn't cover it under warranty then they said it was an electrical fault and wanted me to pay a diagnostic fee. Had them argue with me and try to justify the electrical fault that they diagnosed. I said "nfw that they plug the car in and get an electrical fault diagnosis coming from the window button"They argued again.Turned out it was a small rock that got wedged in under the button. Not sure how the electrons flowed from the rock to their diagnostic computer.Thanks for the argument, subsequent lie, and the invitation to not come to your place of business again. (The uninvitation wasn't necessary btw)Buyer beware.

I went to this dealership to buy a car with financing already in place and I have good credit. By the time I found a car that worked within my limit it was too late to go to my bank and get my check so I end up financing through the dealership and they sold me the warranty but failed to tell me that there was a waiting period And did not give me a copy of the warranty at the time of signing. My car broke down on me on the way home from work 26 days after I bought it. I immediately took a picture of the warning that popped up and sent it to the dealership with no response. I proceeded to call a few more times I also text the podium number they have 2 times and I text my sales agent personally. My sales agent text me a pic of the front page of my warranty that has the # to call and said that was all he could do and to call the service ***** I called a few more times and after being told that somebody would call me back several times and never getting a call I finally got ahold of the person at the front desk. Another woman answered and took my info and the details of what happened and said they would call me back. No one called back and I went the entire weekends without a vehicle stranded not knowing where I could even take my car because the warranty place was also closed. Long story short I called the warranty company they told me I have a waiting period of 30 days and that I needed to drive at least a **** miles before I could use my warranty. The car is not drivable and I've only driven it 300 miles and I've owned it less than 30 days. They called me today and told me that the *** that is damaged from being flooded was my fault because of condensation or possibly hitting a puddle which is not physically possible where we live. I park under cover and its 90 to 100 degrees in **** right now. I have never even washed the car and the video from the mechanic stated it was from a power washer or detail.. go figure this is my fault you big name dealer.

Unfortunately I chose VW Southtowne to bring my 2018 Atlas in for a water pump replacement under the manufactures warranty on 07/29/21. Technician Danial C********** said he checked everything out and the Atlas was good to go. On 07/30/21 I was on the Van Winkle expressway in Murray when I noticed a whirling noise coming from my dash board. Shortly after I felt a clunk, I looked in my rear view mirror and saw a disk like object fall from my car. I call VW ST and they gave me the number to VW roadside assistance. The Tow truck driver noticed my serpentine belt to the water pump was shredded. Danial C********** was assigned my car again and gave me a five point video inspection. He said my belt snapped and these things happen. Sam, the acting supervisor apologized and said they had to order a new belt and pully wheel that should be in 8/2/21. I said ok what about my transportation? Sam said he did not have any cars. I pointed out it was a dealership and he had plenty of cars. His response was " I get it, but I dont have any cars at this time". They covered the repairs (their screw up) under warranty but I paid for the tow. The thing that really pisses me off is they would not give me a loaner after botching my water pump repair. People, do not go to VW SouthTowne. They suck, especially Technician Danial fabricator of lies C********** and Sam "yes we have no cars today. Unbelivable!