Customer ReviewsforRocky Mountain ATV, Inc.

Stay away worst customer service and ******** . Never ever again would i buy from.

*****, We appreciate your feedback and concern. We do our best to take care of our customers and ensure their experience with **********************/MC is one of the best. Looks like we reached back out to you regarding your product via email for a resolution and have not heard back from you. We want to help you with the issue so please reach back out so we can further assist you.

Ordered two sets of head studds with different part numbers, two are supposed to a different color was not aware of that until after this problem, all four where the same which is incorrect and my motor blew popping the cam chain, now a full rebuild has to be done to clear out the metal shavings , even though it was a freshly built motor. Dont trust them and when you call them they dont care about you , they even admitted to making the mistake but didnt care.

*****, We appreciate your feedback and concern. We do our best to take care of our customers and ensure their experience with **********************/MC is one of the best. When customer receive product they are to review the product that all parts are correct before installation and if they are incorrect at the time of receiving the product we ask our customers to contact us so we can take care of the issue right away and to avoid any issues that can possible occur. We apologize for any issues you are having.

Rocky Mountain has a policy that if they make a mistake and send you a product you didn't order, then you (the customer) are responsible to fix THEIR mistake and either send it back or pay for the product that they sent by THEIR own mistake. If you choose not to comply with either option, you can no longer order from them. So essentially you the customer are punished for THEIR mistake. You (the customer) are somehow financially responsible for their mistake. They would rather lose future business then to write THEIR mistake off as a loss and at least retain a paying customer long term.

******, We appreciate your feedback and concern. We do our best to take care of our customers and ensure their experience with **********************/MC is one of the best. In rare situations like this when a customer receives wrong products that are higher in value we do attempt to get those products back. In your situation the product you accidentally received had a retail value close to $200. Because of the value of this product we sent a free shipping label so you could drop off that product and it could be returned to us at no cost to you. Typically when a product is received back we will also issue a gift card or credit as a thank you. Unfortunately in this situation the product was not shipped back to us which causes a flag for us to try and reach out and remind you to return the product. If possible. With higher value items like this we do flag the account for no orders until the product is dropped off at the shipper to come back to us. We understand this is frustrating as it was our mistake. However these mistakes are infrequent and correcting them helps us to keep our prices as low as possible as we minimize losses. we appreciate your understanding in this matter and will be reaching out to you shortly to help resolve this issue moving forward. Thank you,

There shipper lost a package. The company will not issues a refund until there satisfied that it is lost. But several people has been looking and all give the same B.S. answer. And won't issues a refund. Horrible customer service. 1 person says no manager the next says I'm a manager the next says nobody is here to handle the problems. Last tracking was 1/26 no further info on location 1/30 but that is not enough for them to issue a refund.

We have started a trace on your package with the carrier at this time it can take 48 hours for us to hear back on what is going on with the package, once the claim is closed then that is when we can look into a refund. We apologize for any inconvenience this may have caused.

Horrible customer service. I ordered $1,700 worth of supplies for my UTV. I had one problem with a plastic clamp that snapped on a $59 dollar grab handle. When I called, I was told they would have to run it by their "warranty department" and would call me back! I waited the rest of the day and no one called. I emailed them and told them if they could not get the part, to please send me return authorization. I waited another day and still have heard nothing. When I called back again, they tell me they are still waiting for someone from their "warranty department" to get back with them! I am done with this company. No more orders from me. I wish I had seen all these bad reviews before I placed my order to begin with. The shipping was prompt and the ordering process was simple.. But their customer service is pathetic !

Thank you for your feedback. We apologize for the inconvenience and poor experience with our company. We have reached out to you directly to try and rectify this situation. We value you as a customer and would love another opportunity to work with you and show you that customer satisfaction is important to us.

Stay away from this company. They sent me wrong parts and would not exchange or even try to fix the issue. And they made the mistake. Worthless company.

We apologize for the frustration. It looks like we have corresponded through email with you to let you know which parts you would need for your machine, we would still be happy to exchange these for you if you are interested in that please reach out via phone/email and we would be happy to get you taken care of.

Beware they will take your money and hold your order until you verify your bank account. I normally would be ok with this but they take your money first before verification!! For me this caused a 5 day delay with my bank...not sure why maybe because holidays. Was going to just return items until i see the horror stories of people not getting their money back (just look at the other reviews on here).Hopefully i have no further problems with this order. Please consider updating your bank verification process to happen before taking peoples money. If this is a process for every order this will be my last from Rockymountainatv