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      Country
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          Find a Location

          Rocky Mountain ATV, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Rocky Mountain ATV, Inc.

              1551 American Way Payson, UT 84651-4651

              BBB Accredited Business
            • Rocky Mountain ATV, Inc.

              4510 N Highway 6 Helper, UT 84526-2009

              BBB Accredited Business

            Business ProfileforRocky Mountain ATV, Inc.

            ATV
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.24/5stars

            Average of 34 Customer Reviews

            Customer Complaints

            30 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/7/2003

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Rocky Mountain ATV, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Rocky Mountain ATV, Inc.

                1551 American Way Payson, UT 84651-4651

                BBB Accredited Business
              • Rocky Mountain ATV, Inc.

                4510 N Highway 6 Helper, UT 84526-2009

                BBB Accredited Business
              BBB File Opened:
              5/12/2000
              Years in Business:
              37
              Business Started:
              1/1/1987
              Business Started Locally:
              1/1/1987
              Business Incorporated:
              9/8/1987
              Accredited Since:
              3/7/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Carbon - Emery Motorsports
              Business Management
              • Mr. Dan Thomas, President
              Contact Information

              Principal

              • Mr. Dan Thomas, President
              Additional Contact Information

              Fax Numbers

              • (801) 465-3793
                Primary Fax
              • (801) 465-3457
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/31/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              After 10 years of buying from them, Rocky Mountain ATV (RM) refused to provide service to me based on another person's account activity. As it seems, a family member made a purchase as a Christmas gift for me and ordered with the same last name and billing address we use for certain online purchases. I don't know for sure, as RM would not provide specific detail about the order or the customer. Apparently, there was some dispute over this order and that person, unbeknownst to me, requested a chargeback on the approximately $100 purchase. More than a month afterwards, I made an order through my account for $250 and received an email shortly thereafter saying I they would not fulfill the order because of a chargeback on another account's order for which I had no record. I called Rocky Mountain to see what the issue was and they told me that they would not fulfill any orders because of the other person's chargeback. I had no knowledge of this and no control over the card used to make that purchase. To resolve the issue, ** told me to track down the other person to resolve the account as if it was my duty as a customer to collect their debts and resolve issue they have with other customers. After ten years as a customer who spent $1,200 in the last year alone, they would not fulfill any orders until I resolved a customer dispute they have with someone else.Had they released the hold and shipped my paid order I would have happily remained a lifelong customer. Instead, they asked me to track down another customer and harass them into settling a dispute that I was entirely unaware of and RM would not provide detailed information on. In years past I split my orders between local shops, Motosport.com and RM, but I had gradually started to shift most of my purchases to RM. That won't be the case, now. Motosport.com and BTOsports.com have never given me problems, and I have never had such an unusual problem with any other retailer.
              Read More

              Customer Reviews

              34 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shane S

              01/30/2024

              There shipper lost a package. The company will not issues a refund until there satisfied that it is lost. But several people has been looking and all give the same B.S. answer. And won't issues a refund. Horrible customer service. 1 person says no manager the next says I'm a manager the next says nobody is here to handle the problems. Last tracking was 1/26 no further info on location 1/30 but that is not enough for them to issue a refund.

              Rocky Mountain ATV, Inc. Response

              01/31/2024

              We have started a trace on your package with the carrier at this time it can take 48 hours for us to hear back on what is going on with the package, once the claim is closed then that is when we can look into a refund. We apologize for any inconvenience this may have caused.

              Local BBB

              BBB Mountain West

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