ComplaintsforCollectionCenter, Inc.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/25/23, I used thier online bill pay service to settle an outstanding medical debt. To do so, the instructions stated there would be a convenience fee. In the terms of service, the convenience fee was to provided PRIOR to final authorization. I went back to the submit screen and hit the submit button and the conveniencefee was never displayed and the transaction was authorized. To a consumer this is misleading at a minimum as I could have been charged any amount unknowingly against their own terms of service.

  Business response

  02/13/2023

  
  Below please find the response to the complaint from **** *******:
  
  **** *******, thank you for contacting Collection Center Inc. to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We were not able to locate an account with the information that you provided that had an online payment posted to it on the date you specified. If you could provide more information such as an account number or transaction number, we will be glad to assist you. Or if you wish, you may contact us at ************.
  
  Thank you
  
  Mark L. W*****
  

  Customer response

  02/13/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** *******

   

  Acc # ******

  Ref # ********

  Business response

  02/14/2023

  **** *******, thank you for contacting CollectionCenter Inc. to allow us the opportunity to address your concerns. When using the third party vendor *** * *******, after you input the amount you wish to pay, it shows the amount of the fee that will be charged. Before you submit any payment, you also must check the box stating you agree to the terms and agreement. We have attached a screenshot showing this process.

• Initial Complaint

  06/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a report from this collection agency on my credit report with a zero balance, no reference info, and have never received any contact from them. It’s affecting my credit and I need to have it resolved. I’m disputing this and have not been able to get a resolution from the company.

  Business response

  06/22/2021

  ****** *********,
  
  Thank you for allowing us the opportunity to address your concern. Upon reviewing your account, I have found the following. The creditor placed this account with us on 2/1/2019. On 3/12/2019, we sent a letter to the address we have on file and subsequently made an outbound call attempt. On 4/5/2019, the remaining balance was paid directly to the client. As a courtesy we have requested that the credit bureau delete this tradeline. I have attached a letter documenting the removal request.
  
  Should you have any other questions regarding this account, please contact us at **************. Our representatives are available Monday–Friday 8:00a.m. to 5:00p.m. MST.
  
  Sincerely,
  
  John H**
  Compliance Team Lead
  CollectionCenter, Inc.

• Initial Complaint

  04/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid my collection bill as soon as i was notified by the collection agency. I make a one time payment in full and they still reported it derogatory. This is unethical and i would like them to correct my credit bureau.

  Business response

  07/07/2021

  ****** *****,
  
  Thank you for contacting ColllectionCenter,Inc. and allowing us the opportunity to address your concern. Upon investigating your complaint, we determined that this account was correctly reported to the credit bureau as paid in full. The client placed this account with us in 2019 and we made several attempts via mail and phone to contact you without success. This account was then first reported to the credit bureaus on 1/22/2020. Subsequently that same day, you called us to discuss the account. Then on 2/4/2020, you paid this account in full. Accordingly, we updated the balance to $0 with the credit bureaus. Once an account has been reported to the credit bureau, we are required to update payments, including when the account is paid in full. As required by the credit bureaus, paying an account in full doesn't result in a deletion of the tradeline. But, as a courtesy, we will request that the bureaus delete the tradeline.
  
  Should you have any further questions regarding this account, please don’t hesitate to reach out to us at **************.  Our representatives would be happy to assist you Monday – Friday 8:00a.m. to 5:00p.m. MST.

  Customer response

  07/09/2021

  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ****** *****

  Its easy for them to say they made "several attempts" to reach out.   Their attempts to reach out were bogus.  It's my fault they cant reach me?   As soon as I opened my mail, I paid the account in full.  They should be shut down for their ineffective robotic practices.  

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