Local BBB:

BBB Great West + Pacific

BBB File Opened:

10/30/2023

Business Started:

7/2/2019

Business Incorporated:

7/2/2019

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Yellowstone Fly Rods

Business Management:

Mr. Greg Epstein, Owner

Licensing information

Additional Information

Refund and Exchange Policy

Refund policy

Jackson Hole Fly Company - Return, Exchange, and Refund Policy

Introduction

At Jackson Hole Fly Company, we prioritize customer satisfaction by offering a streamlined and hassle-free shopping experience. Through our dedicated Returns and Exchanges Portal, you can easily navigate the process of returning or exchanging items, ensuring a stress-free experience. Our policy accommodates items that are unused, in their original condition, and in their packaging.

Returns

Time Frame: Our return policy is valid for 30 days from the date of your purchase. Unfortunately, we cannot accept returns or exchanges beyond this period.

Eligibility Criteria: To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In their original packaging

Non-returnable Items:

• Used apparel, hats, and hand-tied flies (except for defective products as a result of manufacturing errors)
• Gift cards
• Items not in original condition, damaged or missing parts not due to our error
• Returns more than 30 days after delivery

For any questions or additional information, please email: [email protected].

Refunds

Inspection of Return: Returns are inspected upon receipt. We will notify you of the approval or rejection of your refund via our Returns and Exchanges Portal and an email .

Refund Processing: Once approved, refunds are processed within 7-10 business days depending on your payment provider, and will be issued to the original payment method. Approved refunds are subject to a 5% restocking fee, which covers administrative costs.

Store Credit

Option for Additional Credit: You may opt for a store credit instead of a refund to receive an additional 10% of your item’s value. For instance, a $100 return would result in a $110 store credit.

Credit Issuance: Store credits are issued via email as a gift card code after our carrier receives the returned item.

Exchanges

We replace items if they are defective, the wrong color or size. For exchanges, please go to Returns and Exchanges Portal.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift certificate for the value of your return once the item is received. If the item wasn’t marked as a gift, the refund will go to the gift giver.

Shipping for Returns

Return Addresses:

• USPS: Jackson Hole Fly Company, PO Box 1230, Jackson WY 83001, USA.
• FedEx/UPS: Jackson Hole Fly Company, 4065 S Pub Place, Jackson WY 83001, USA.

If you didn't sign up for the JHFLYCO order exchange and shipping protection you are responsible for your shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

Additional Shipping Information:

• Consider using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.

About Us

Jackson Hole Fly Company is committed to making fly fishing accessible to everyone by providing high-quality, dependable fly fishing gear at direct-to-consumer prices. Learn more about us and our products.

Request A Return or Exchange

To initiate a return or exchange, please visit our Returns and Exchanges Portal.

This comprehensive policy ensures that your shopping experience is as enjoyable and worry-free as possible. Thank you for choosing Jackson Hole Fly Company!

Business Categories

Sporting Goods Retail, Online Retailer